Mailing address 605 Bayne Avenue
I have extensive experience in customer service, sales, operations management, and overall leadership. I have a Bachelor's Degree in Business Administration----Marketing. I served as a Multi-Retail Store Manager for H & R Block responsible for the daily operations of two stores, the supervision of over 20 associates, and the service provided to hundreds of clients. I retired from the Air Force after 22 years of service as Master Sergeant (E-7). As an Inventory Management Specialist (first 12 years), I served as Stock Fund Manager, Warehouse Manager (vehicle & aircraft parts, etc) and in charge of the total logistical needs of a Air Force Recruiting Squadron in 3 three states (WA, OR & AK). As an Aircraft Loadmaster, I was in charge of the safety of the aircrew, passengers and cargo on C-141B & C-17A missions during uploads, downloads and in flight. I served as Operations Superintendent for C-17 squadron and as the Superintendent of Operations and as First Sergeant of a C-17 detachment while deployed in support of the Global War on Terrorism. Right now, I'm Assistant Manager of a Dollar General store in Shelbyville, KY. Always looking for a better job, to generate more income and live in a better location. Willing to relocate for the right opportunity & income.
March 2011 to Present
Manage customer service, employees, finances and facility during assigned shifts.
Tax Professional (Seasonal)
January 2010 to April 2010
Managed and provided stellar customer service - prepared over 150 tax returns for clients and regularly managed the front desk and incoming phone calls. Routinely completed all before opening the store actions. Provided on the job training to the newly hired office manager, other tax pros and front counter service providers within the office
Bi-Office Leader (Seasonal)
December 2008 to April 2009
Managed a large H&R Block office in Vacaville, CA and a small satalite office within the Base Exchange on Travis Air Force Base. Routinely had the best labor producitivity in the district (large and small office).
Operations Superintendent/C-17A Primary Loadmaster
November 2006 to November 2008
Ops Super: Tasked C-17 crews for missions and training events. Ensured crews readiness for missions, support while deployed and proper payment for travel upon return.
C-17A Loadmaster: Responsible for the safety of my crew, passengers and the aircraft during missions and training events.
Superintendent: Managed C-17 operations while deployed and participated in several missions.
Contingency Response Team Chief / Superintendent Resources, Readiness and Training Section
November 2003 to November 2006
Led and managed "open the air base" teams to remote airfields throughout Europe and Africa enabling US airlift capability, deployments and redeployments to support the Global War on Terror.
C-17A Loadmaster/ Non-Commissioned Officer in Charge Awards & Decorations Section
May 2002 to November 2003
C-141B Loadmaster/ NCOIC Reports & Decorations Section
May 1999 to May 2002
Inventory Management Craftsman
September 1986 to April 1999
Associates in Aviation Operations
January 1999 to January 2004
BA in Marketing
January 1995 to January 2001
January 1999 to January 1999
Associates in Arts
January 1994 to January 1995
Associates in Logistics
January 1986 to January 1994
High School Diploma