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Gretchen Becker

Grapevine, TX

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I have 8 years of superior customer service experience. I have worked at both a credit union and bank while gathering teller skills, learning how to open accounts and services, and working with a team to help the office run smoothly. I have a Bachelor of Science in Psychology and a strong desire to help people in any way I can.

Work Experience

Customer Service Rep (Teller)

Susquehanna Bank
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Harrisburg, PA
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November 2009 to July 2011

Provide superior customer service to anyone who enters or contacts the branch. Perform banking transactions for customers and help to solve any banking issues the customer may experience. Meet sales goals by making referrals to company partners and courtesy phone calls to bank customers. Work with the banking team to do administrative duties such as balancing the vault, ATM, and coin machine to help keep the teller line running smoothly.

Information Center Assistant

Student Union and Involvment Services
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Kutztown, PA
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July 2007 to April 2009

Provide customer service to any person who visits the Student Union Building. Assist the Student Union team with setting up and running events around campus. Solve problems for staff and students on the campus. Provide administrative assistance to organizations and offices within the university.

Assistant Manager/Intern

PSECU
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Kutztown, PA
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December 2006 to August 2008

Assistant Manager 
Act as Manager when Branch Manager is unavailable or out of the office. Help to manage a staff of 5-7 employees. Complete daily reports to measure the branch's success. Provide customer service to anyone entering the branch such as account opening or helping customers sign up for services. Assist branch meet goals by attending functions or sales tables to acquire new accounts.  
Credit Union Intern 
Provide customer service to anyone entering the branch. Help to solve problems, open accounts, and provide services to customers of the Credit Union. Assist in meeting branch goals by attending functions or sales table to acquire new accounts.

Floor Staff

Regal Cinemas
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Bethlehem, PA
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August 2003 to August 2006

Sell tickets or concession products to patrons of the theater. Provide customer service to patrons with problems or questions. Assist the managerial staff and attendants to keep the theater run smoothly.

Education

Bachelor of Science in Psychology

Kutztown University of Pennsylvania -
Kutztown, PA

January 2005 to January 2009