A capable professional with varied experience in sales support, information technology and telecommunications
Demonstrated success in sales support, problem solving, planning, management and administration
Motivated, adaptable, innovative team player that strives to make a difference
SR. SOLUTIONS ENGINEER
March 1998 to November 2011 (13 years, 8 months)
Always a customer advocate
2000 to 2011 (11 years)
Over 13 years of Sales Support in disaster recovery, telecommunications, hosting, managed services and data replication with a high level exposure to VMware (VSP / VTSP) and cloud. I supported some of the most successful sales representatives and sales teams at SunGard, including one of SunGard's top salespeople for 12 years of consecutive President's Club wins (2000-2011), with an average 182% of quota attained over that period. Together, we accounted for $1.4M in new monthly recurring revenue tied to those contracts. During my tenure, I supported as many as 16 salespeople in NY, NJ, PA, CT, OH, Toronto and Montreal. Always a customer advocate.
ASSOCIATE DIRECTOR, NETWORK PLANNING & PROJECTS
April 1993 to March 1998 (4 years, 11 months)
o Headed the RFI/RFP processes for Global WAN Consolidation, Enterprise Network Management, IP Network Infrastructure and Customer Access
o Established initial direction for IP infrastructure in support of move to Client Server
o Assisted in creating operations requirements for new development projects
o Coordinated integration of public frame relay into WAN infrastructure resulting in a hybrid network
o Managed staff of six engineers participating in all network related projects, with responsibility for feasibility, design, costing, planning, project management, technology evaluation and technology support
o Project manager for global network consolidation; responsible for cost containment for international circuit upgrades
SENIOR NETWORK DESIGN ANALYST
October 1989 to December 1992 (3 years, 2 months)
o Headed a network task force to assess long term network requirements and collect study data; produced a network RFI, RFI summary, alternatives matrix and RFP with study data
o Designed, programmed and maintained a PC database for order tracking, inventory, budgeting, billing and network planning; resulted in $12,000 per month total cost avoidance
o Network design, optimization and cost allocation; internal consulting and special project planning/implementation
o Responsible for capital budget planning and operating budget of $1.7M
o Reviewed the network topology, investigated alternative configurations, performed impact analysis and made recommendations
July 1988 to October 1989 (1 year, 3 months)
o Consulting, systems analysis and proposals leading to the sale of Micro Computers and Peripherals
o Exposure to desktop publishing, CAD, OCR, database, word processing, accounting, Point-of-Sale, spread sheets and LAN technology
o Performed installation and client training
Project manager for data center relocation
April 1979 to June 1988 (9 years, 2 months)
New York, New York April 1979-June 1988
o Initiated and organized various departments establishing work flow and division of responsibility for improved productivity; responsible for a technical/professional staff of up to 20
o Initiated automated project control for improved service levels and management control; avoided additions to staff with project load in excess of 200
o Initiated a technical marketing support group to act as liaison among various internal departments and clients resulting in improved communication, client relations and productivity
o Project manager for data center relocation
Director, Network Management, with responsibilities for marketing support, network support and network engineering groups for a 2,000 line 20,000 terminal network. Activities included client consulting, cost proposals, configuration maintenance and support of an X.25 network, resource allocation/capacity planning and overall project management.
Director, Distributed Network Services Project manager for the implementation of a 12 node distributed corporate network, including participation in disaster recovery planning including the investigation of Microwave, Satellite, Fiber Optic, Infra-Red and DACS technologies.
Data Communications Support Manager Provided for in-house engineering & facilities planning and technical support to vendors, operations and client project engineers; project manager for Data Center relocation.
Technical Support Supervisor Performed major project implementation and hardware research as well as providing technical support and training to operations.
Senior Analyst Performed client project implementations, calling for network design, site surveys, site preparation and
Documentation; acted as customer advocate.