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Riley Atchison

Systems Engineer at Synetra

Midland, TX

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Work Experience

Systems Engineer

Synetra
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July 2010 to Present

• Deploy, upgrade, and maintain network infrastructures (Cisco routers, switches, phone systems, firewalls, etc.) 
• Cultivate relationships with customers and vendors to enhance my ability to provide quality support 
• Research new technologies for future implementation as well as investigate ways to rejuvenate current hardware/software deployments 
• Travel to remote locations to provide additional assistance to customers 
• Exchange knowledge/ideas with colleagues

Network Administrator

TexStar Bank/Security State Bank
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August 2008 to June 2010

• Deploy and maintain desktops and laptops 
• Deploy and maintain Cisco IP phones 
• Deploy and maintain Cisco network equipment 
• Research new software solutions to fulfill the needs of the end users 
• Research policy changes to enhance the security of the bank's network 
• Adding applications to Citrix and distributing those applications to end users 
• Operating Double Take backup software

Systems Analyst

TexStar Bank, Midland
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March 2008 to August 2008

• Install and upgrade server software 
• Change basic router/switch configurations 
• Assist in researching future technology solutions

Network Technician

TexStar Bank, Midland
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January 2005 to March 2008

• Handle end user issues 
• Deal with customer Debit/ATM card issues 
• Deal with customer internet banking issues 
• Make changes to users Cisco IP phones as requested 
• Install and configure new end user apps 
• Perform basic server maintenance 
• Order new equipment as needed

Teller

TexStar Bank, Midland
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March 2004 to January 2005

• Handling customer transactions 
• Keeping cash drawer in balance 
• Filling CTRs when necessary 
• Answering customer questions over the phone 
 
SYSTEMS PROFICIENCY 
Hardware 
PCs, servers, and printers; Cisco phones, routers, switches, and security devices; RIM Blackberry Devices and other mobile handheld devices; tape drives and media libraries. 
Server Software 
Microsoft Server 2000/2003/2008 (Active Directory), Microsoft SQL Server 2000/2005/2008, Microsoft Exchange 2003/2007/2010, Microsoft ISA Server 2003, Microsoft Terminal Server 2003/2008, Blackberry Enterprise Server, McAfee Protection Pilot, McAfee EPolicy Orchestrator, Websense Enterprise Addition, Calyx Point Data Server, Cisco ACS, Cisco Call Manager, Cisco Unity, Citrix Presentation Server, Double Take replication software, VMWare 
PC Software 
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, TrackIt

Education

B.S. in Mathematics

University of Texas of the Permian Basin -
Odessa, TX

2008

Additional Information

SKILLS SUMMARY 
My employers have allowed me many opportunities, including attaining my Bachelor's in Mathematics. I have become quite skilled at handling vendors and end users. I have also been exposed to many different bank specific software such as Arta Lending, Arta Deposit, Point Data Server, OFAC Watchdog, etc; as well as many software that are not specific to the banking industry such as Microsoft Windows Server, Microsoft Exchange, Citrix Presentation Server, Blackberry Enterprise Server, and so on. I am a fast learner and love a challenge.