Post a Job Sign in

Tara Bowser

Teacher's Aide

Baltimore, MD

-

• Excellent attendance and punctuality • Outstanding customer service skills • Accepts supervision • Able to meet strict deadlines

Work Experience

Patient Account Representative

University of MD Faculty Physician
-
Baltimore, MD
-

March 2013 to Present

Responsibilities 
I handle all patient complaints regarding billing, verify insurances with insurance company, follow up with patients about any correspondence they send, account receivable, charge entry, assist attorney's with clients accounts, use idx for billing patients. 
 
Accomplishments 
I exceeded my goal & was given a promotion after only being there less then a year. Also received a 10% raise because of my outstanding job performance 
 
Skills Used 
My excellent customer service skills and my ability to problem solve.

Customer Service Representative

Johns Hopkins Health Care
-
Baltimore, MD
-

September 2011 to March 2013

Responsibilities 
Take calls from patients regarding any issues with there benefits, handle complaints as needed, give benefit information, act as secretary for other departments, review claims 
 
Accomplishments 
I exceeded my goal every month & was allowed to get a bonus. 
 
Skills Used 
Great customer service skill and excellent leadership

Teacher's Aide

Delta T group
-
Towson, MD
-

October 2009 to August 2011

• Provided extra assistance to students with special needs, such as those with physical and mental disabilities. 
• Tutored and assisted children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. 
• Supervised students in classrooms, halls, cafeteria, school yards, and gymnasiums, or on field trips. 
• Instructed and monitored students in the use and care of equipment and materials to prevent injuries and damage.

Customer Service Rep/ Dispatcher

Johns Hopkins Hospital
-
Baltimore, MD

• Scheduled and dispatched workers, work crews, equipment to appropriate locations according to customer requests, specifications, or needs using a computer, pager and telephone. 
• Scheduled patients for transportation to and from the hospital units. 
• Conferred with customers or supervising personnel to address questions, problems, and requests for service or equipment. 
• Kept records of customer interactions and transactions, recording details of inquires, complaints, and comments, as well as action taken. 
• Checked to ensure that appropriate changes were made to resolve customers' problems. 
• Answered telephones and gave information to callers, took messages for environmental service supervisor. 
• Operated office equipment such as fax machines, copiers, and phone systems, and used computers to input patient information.

Education

Nursing

CCBC -
Essex, MD

2013 to 2014

General Studies

Baltimore City Community College -
Baltimore, MD

2010 to 2013

Diploma

Lake Clifton Eastern High School -
Baltimore, MD

2005