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Senior Clinical Trainer

Senior Clinical Trainer - UnitedHealthCare Community & State

Richmond, TX


Willing to relocate to: Woodridge, IL - Romeoville, IL - Bolingbrook, IL

Authorized to work in the US for any employer

Work Experience

Senior Clinical Trainer

UnitedHealthCare Community & State

Sugarland, Texas • Present 
UnitedHealthcare Community & State is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system 
Senior Clinical Trainer 
Responsible for the effective delivery of training programs across the organization. Remain abreast of various training delivery techniques, business processes, products and systems. Performs actions associated with establishing clinical competency for Community & State new hires ; work with leadership to ensure transfer of knowledge occurs effectively; develop ad hoc training material as requested; Recognized within the immediate organization as resource to consult when difficult questions arise regarding learning and development. Consistently provides practical/relevant ideas and perspectives on process or practice improvements; Coaches other, translating complex nuances related to this competency into easy to understand terms. Participate in the development of reference and resource materials as well as engaging in senior-level discussions regarding the development and delivery of operations specific training. 
OptumHealth • Houston, Texas • Present 
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system 
Care Advocate 
Independently manages Behavioral Health members through telephonic review. Escalate appropriate cases to relevant Peer Reviewers. Maintain comprehensive electronic records including Conduct focused Facility-based reviews geared to gathering consistent clinical information to assess clinical needs, including co-occurring and co-morbid conditions, identify resources needed, and initiate discharge planning Collaborate with Providers and Facilities to define problems, desired outcomes and interventions, and discuss appropriate levels of care based on clinical presentation and risk factors. Support outcome-focused, evidenced based best practices and guidelines with Providers and Facilities. Identify available resources 
JOCELYN J. BOUDREAU • • and promote use of educational materials and web-based information Examine, identify, and address gaps leading to Facility readmissions; Provide consultation to Facilities and/or Providers on a variety of issues 
including safety issues, confirmation of authorizations/approvals, and requests for an explanation of the level of care, coverage determination or best practice guidelines ; Formulate concise case presentations for staffing purposes Administer benefits in compliance with plan inclusions, limitations, and State/Federal mandates. Comply with HIPAA regulations 
The Bair Foundation • Houston, Texas 
A private nonprofit organization with 37 offices operating in 8 states, dedicated to working with child and families impacted by trauma. 
Treatment Model Developer 
Researched and created a treatment model designed to increase the overall effectiveness of direct service personnel. Delivers workshops to build skill, improve interpersonal interactions and establish a "best practice" environment across the organization so all members of the workforce have a clearly defined set of competencies which when mastered result in success. Develops and facilitates workshops using research driven practices anchored in adult learning theory; provides technical to programs supporting their transition to the new treatment model. Traveled extensively to business sites in 8 eight states to conduct 2-3 day instructor led workshops per quarter. Conducted Train the Trainer events which including an observation/certification process. 
• Designed and branded Structured Intervention Treatment Foster Care® (SITFC(TM)) 
• Designed and delivered an innovative workshops to address crisis management "Opportunity in Crisis" 
University of Texas • Austin, Texas 
One of the most highly respected research institutions in the country. CSWR offer specialized expertise in research methodology and/or training related to a specific topic or field of practice in the social work arena. Research conducted by the institutes often involve multidisciplinary collaboration, with social work faculty working in partnership with UT and national researchers in the fields of business, criminal justice, law, government/public affairs, nursing, and medicine, Insurance and financial services companies in the world with 115,000 employees and operations in more than 130 countries and jurisdictions. 
Training Consultant Texas Department of State Health Services • Austin, Texas 
Key contributor to the ongoing professional development and effectiveness of individuals certified through Texas DSHS. Created and deliver learning programs on diversity issues, business ethics, change management, and stress reduction. Partnered with senior-level leaders to identify training needs, develop and deliver customized programs/ workshops. 
Fulshear Ranch Academy • Needville, Texas 
Fulshear Ranch Academy; a therapeutic transitional living facility for young women, provides therapeutic learning environment designed to support dually diagnosed young women as they rediscover and rebuild their lives Through a combination of individual, group, experiential and equine therapies these young women prepare to successfully meet the challenges of adulthood. 
Therapist - Provided group, family and individual therapy from a variety of therapeutic approaches, including change theory, Reality Therapy, Dialectical Behavioral Therapy and Rational Emotive Behavioral Therapy in a multidisciplinary environment. 
Rosecrance Health Network • Rockford, Illinois 
Rosecrance is a Joint Commission accredited private not-for-profit organization offering behavioral health services for children, adolescents, adults and families. Rosecrance serves more than 13,000 families each year through a variety of programs 
Staff Education Coordinator - Central conduit for professional development across disciplines. Directed and coordinated all aspect of discipline specific training plans. Provided consultation to human resources in developing a competence based evaluation system linked with training and demonstrated ability. Provided support senior leadership in the planning, researching, designing/developing, and implementing a variety of competence-based curricula. Engaged in continuous process improvement through needs assessments; used training evaluation compliance data to revise/modify process and training and e-training initiatives.


Master of Social Work in Social Work

University of South Carolina
Columbia, SC

Bachelor of Science in Counselor Education

South Carolina State University
Orangeburg, SC


Curriculum Development (10+ years), Instructor led training (10+ years), Webex (3 years)


Licensed Clinical Social Worker

December 2016 to December 2018

Texas License Current 
Illinois License transferred to Texas in 2008

Additional Information

Organizational Change • Leadership Development • Soft Skills Training • Conflict Resolution • Strategic Planning • Performance Improvement 
Mediation & Facilitation • Data Analysis • Report Writing • Record Keeping 
Needs Assessment • Coaching & Mentoring