Sales Coordinator and Trainer
December 2009 to Present
n Delphi Key Operator, Maintain Delphi, support and maintenance.
n Run market vision reports for year and month end revenue reports. Managed RFP inbox, and MeetingBroker.
n Managed Delphi and Opera PMS interface.
n Managed Unifocus Group survey uploads.
n Lead Coordinator- received and distributed all incoming leads and managed lead distribution systems such as CVENT, Starcite, MeetingBroker, as well as worked with third party accounts such as ALHI, Prestige, HPN, HelmsBriscoe and Conference Direct.
n Prepare and distribute new proposals
n Supporting the sales team in attaining sales targets
n Delphi entry and updating
n Preparation, revision and distribution of contracts and addendums
n Daily administrative activities including customer service, lead qualification, ordering
n Set up 6 month training plans for both catering and sales department. Set up new hire DNA checklist to be signed off by all new and existing employees. Update employees on new policies and procedures both departmental and company wide in coordination with the Training Manager.
Front Desk Agent and Trainer
October 2008 to December 2009
arriving guests, assign rooms and check-out guests
n Maintain an inventory of vacancies, reservations and room assignments
n Answer enquiries regarding hotel services and registration by telephone and in person, provide information about services available in the community and respond to guests' complaints
n Compile and check daily record sheets, guest accounts, and receipts
n Set up 6 month training plans for front desk. Set up new hire DNA checklist to be signed off by all new and existing employees. Update employees on new policies and procedures both departmental and company wide in coordination with the Training Manager.
Manufactures Sales Representative
November 2005 to October 2008
n Maintain and developed territory with new and existing customers by establishing professional and dependable relationships, ensuring clients are serviced effectively and profitably
n Involvement in the buying process by writing orders that appeal to specific markets for the quickest product turnover and profit
n Developed and implemented strategic business plans to expand within the sales region including kids, men's, resorts and spas
n Assisted in supporting retail events, in-store service, merchandising and movement of closeout inventory
n Attended regional tradeshows (California Gift Show- Los Angeles, JCK- Las Vegas, Atlanta's Americas Mart- Atlanta) including set-up, break down and sale at the event
March 2005 to November 2007
n Marketing and product development
n Coordinated tradeshow design, transportation, contracts, set-up/ break down, sales and post-event follow up n Account management and development of new leads within territory of Southern United States
n Customer Service
Assistant, Public Affairs and Public Relations
June 2003 to December 2004
n Planned, coordinated and supervised promotional and fundraising events including golf tournaments, city- wide earth day and dedication ceremony, political campaign parties and events.
n Coordinated with graphic artists and mailing houses for political printings, fundraising letters and direct mail flyers
n Assisted in the writing and distribution of press and media releases to various media outlets
n Managed all clients' billing and invoicing as well as client support services
n Conducted and supervised outreach programs and grassroots marketing through door to door, phone banks and public meetings
Bachelor of Arts in Political Science
September 1999 to December 2003
Delphi, MeetingBroker, MarketVision