Haines City, FL
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
customer service rep
2010 to Present
Took inbound calls for customers for verizone wireless and at@t call center anything that has to do with customer care.
2007 to 2010
Handled multifaceted clerical and large cash handling tasks (e.g., data, filing, cash handling, records management and billing) also help with loss prevention.
*Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new hires. Established strong relationships to gain support and effectively achieve results.
*Entrusted to manage Front end customer Service in the supervisor's absence. Provided timely, courteous and knowledgeable response to information requests: screened and transferred calls; and prepared official school correspondence.
*Developed innovative Power point presentation used by the boys & girls club to market executive support programs to potential students.
*Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality: ability to learn and master new concepts: positive work ethic; and commitment to providing unsurpassed service.
2007 to 2007
July 2004 to August 2006
2000 to 2003
Office office management Spreadsheets/Reports Front-Desk Reception
Skills: Records Management Event Management Executive Support
Skills: Ms Word Ms Outlook
Ms Excel Windows
Ms Power point