PC Support Technician
2010 to Present
Part-time computer support for interstate trucking company.
Provide technical support for head office located in Chicago and local office in Ocala.
Troubleshoot, install, configure, repairing and maintain desktops, laptops, PDA's and LAN.
On call support 24/7 for both offices, including drivers on the road.
PC Support Technician/Call Center Supervisor
2009 to 2009
Install and configure LAN for AT&T call center of 15 agents.
Setup and configure desktop computers including network printers and VoIP phones.
Managed and maintain network, computers and all peripherals for call center.
Trained staff and provided 24/7 on call support for team and manager.
Coordinated with third party vendors for repairs and replacement.
Compile and write SOP's and guidelines for agents and call center.
PC Support Technician
2007 to 2009
Part-time computer support for trucking company.
Maintain and support LAN and all PC's including laptops, PDA's and mobile
Repair, upgrade and troubleshoot network and all computer devices for company.
On call support 24/7 for company drivers on the road and office.
2004 to 2006
Provided support for Broker and team of 10 agents.
Responsible for maintaining LAN and all Network PC's, laptops,
system setup, daily backup, network virus inoculation,
hardware and software troubleshooting. Repair and upgrades of desktops and laptops, software installation, weekly virus scans and defragmentations.
2000 to 2004
Provided helpdesk support for over 400 end users.
Daily monitoring of ATM system and escalate issues to service technicians.
Import and exporting of files daily to vendors such as Amex and Federal Reserve.
Prepare daily reports for departmental heads.
Work closely with ATM team for new installs assisting with setup and testing.
Replace, upgrade hardware, install software and repair peripherals.
Assist with the migration from Windows NT to Windows 2000.
Build, configure and install workstations within the branches.
Performed Technical Writing for Standard Operating Procedures.
Participated in the planning and testing of Disaster Recovery for Credit Union.
1996 to 1999
Provided support for five Domino's Pizza locations, including repair, upgrade, installation of hardware and software.
Trained employees in the proper use of system and provided support 24/7 to managers.
Maintained company website by uploading and customization of new offers weekly.
Perform weekly system maintenance at all locations and provided owner weekly report.
Implemented cost cutting ways to save company money and longevity of computer systems.
Associate in Science
Microsoft Certified Professional
A+ Certified Technician
• Able to multitask and work individually or within a team environment.
• Strong experience in Windows operating systems and MS office support.
• Excellent communication and writing skills.
• Excellent customer service skills and end user support.
• Strong capability in supporting Laptop or PC Hardware and Software.
• Proficient in the use of remote control software applications.
• Proficient in Technical Writing and documentation of guidelines and SOP's.