Denise Chapman
Mature worker seeking position
Saint Petersburg, FL
Work Experience
Customer Service Hybrid Rep
2010 to Present
• Assisting customers in a retail call center environment
• Tracking packages utilizing various websites
• Knowledge of call center procedures
• Knowledge of a wide variety of products, including fashion, electronics, furniture, fitness equipment and home décor
• Assisting customers with website navigation
Technical Writer
2004 to 2009
• Documented procedures for Service Management department
• Design and maintenance of internal web site
• Created and facilitated training classes
• Assisted with the planning and execution of job fair services
• Educated callers with benefits information, eligibility, billing and regulations, as a call center CSR
• Coached CSRs as a member of the Call Center Help Desk
• Participated in Six Sigma projects
Assistant Property Manager
2000 to 2002
• Assisted in the management of over 400 Family Public Housing units
• Prepared reports, including escrow, negative rent reports and management reports
• Performed inspections
• Organized tenant activities,
• Interacted with social agencies and law enforcement
Management Aide
1999 to 2000
• Supported two Housing Managers in office operations
• Calculated rents and balanced rent rolls
• Completed forms following HUD regulations, including verified information and compiling files and inputting data
• Prepared reports for Director & Deputy Director, gathering statistical information for reporting, creating spreadsheets
• Resolution of tenant problems
Education
Bachelors of Arts
2003
Additional Information
Relevant Skills:
• Proficient in Microsoft Office 2007
• Working knowledge of Microsoft SharePoint, Adobe Acrobat Professional 9, Articulate and Snagit 9
• Six Sigma White Belt
