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Gimel Brownlee

Assistant Manager

College Park, GA

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Flexible and versatile: Able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to work in a diverse environments. Thrive in deadline-driven environments. Excellent team-building skills and excellent customer service.

Authorized to work in the US for any employer

Work Experience

Assistant Manager

The Shoe Department
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January 2015 to Present

Key-holder- open and close store; runs sales floor and cash register. Handle all of customer service situations from returns to complaints by insuring quality and effectiveness. In charge of, receiving shipment weekly and getting merchandise out to sales floor. Leader to sales associates by making a positive work environment.

Store Sales Manager

Harry And David
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Rancho Cucamonga, CA
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October 2014 to January 2015

The Store Sales Manager is responsible for leading an effective store team that provides exemplery customer service to maximize sales and profitability. The Stores Sales Manager is also responsible for training and development, execution of corporate directives, and effective inventory management.  
Accomplishments 
Pear Pin: an award for doing an extraordinary customer service.

Assistant Manager

In-motion Entertainment
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July 2013 to February 2014

Guides and audits the day to day activities of the store. Maintains and enforces company standards in regards to sales, inventory control, merchandising and operational activities. Make sure that all In-motion policies and procedures are enforced.

Store Manager

The Shoe Department
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June 2012 to July 2013

Handle all of customer service situations from return's to complaints by insuring quality and effectiveness. I'm responsible for utilizing every employee to their fullest potential, to excel in the work place. To provide a safe friendly, and stable work environment. To ensure customers get the greatest quality customer service experience from my-self and my staff. I make weekly schedules and daily assignments for employees, as well as overseeing all transfers, layaways, and refunds. I communicate with corporate/home office through a POS system. From that system I can order merchandise that is need or that I find more appropriate for that season. Also repairs, transfers, special orders, and new hire information is also communicated through computer system.

Assistant Manager

The Shoe Department
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October 2011 to June 2012

Key-holder- open and close store; runs sales floor and cash register. Handle all of customer service situations from returns to complaints by insuring quality and effectiveness. In charge of, receiving shipment weekly and getting merchandise out to sales floor. Leader to sales associates by making a positive work environment.

Stockroom Associate

The Children's Place
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July 2011 to January 2012

Unloaded merchandise off truck, folded, security tagged, and hung product in stock room in preparation for floor display. After product is hung as a team merchandise is taken out to sales floor in a timely and orderly fashion.

Automotive Technician

San Diego Job Corps
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San Diego, CA
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January 2011 to April 2011

Conducted several routine oil changes on all types of model cars, also changed spark plugs, filters, lights, and performed small repair. Performed Brake Repair- check brake pad/lining and repaired if necessary. Ran Diagnostic- used scan tool to check and detect codes repair what is necessary.

Overnight Stocker

Toys "R" Us
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October 2010 to January 2011

Floor Assistant: Restocked merchandise on shelf nightly in a timely and safe manor. Also helped set up new feature shops for the next morning. Floor Assistant: On sales floor face to face customer service.

Floor Assistant/Cashier

The Shoe Department
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February 2007 to May 2007

Assist guest on the floor with excellent customer service locating items. Provided a pleasant shopping experience; by providing answers to questions about the store or help with the sale of merchandise.

Education

Psychology

Valdosta State University -
Valdosta, GA

2007 to 2009

High School Diploma in General Education

Eisenhower High School -
Rialto, CA

2000 to 2004

Additional Information

Skills Summary 
. 10+ years of Customer Service. Microsoft Office. POS Manager General Office Skills. 
 
Job Corps Dorm Leader. Student Orientation Leader. 
 
References and letters of recommendation are available upon request