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Mario Arseno

Bay Point, CA


• Installing, formatting and partitioning of hard drives; configuring master/Slave IDE drives 
• Familiar with Windows 2000, Windows XP, Windows Vista and Windows 7 O/S 
• Installed RAM, CPUs, NIC cards; worked on PCIs slots, power supplies, printer configuration and audio sound cards 
• System upgrades: RAM, CPU, CD/DVD, HDD, expansion cards 
• Troubleshoot and configure network setting, CMOS, system start up, and logon problems 
• Disk imaging, drive mapping, remote desktop configuring 
• System maintenance and optimization procedures, including malware protection, virus and spyware removal, disk cleanup and defrag, uninstall unwanted software 
• Data management, making back up, data restore, system upgrade, flashing ROM BIOS, hardware

Work Experience

Remote Service Delivery RSD Specialist

San Ramon, CA

January 2012 to Present

• Process Remote Software Delivery (RSD) CD/DVD requests for delivery  
• Mailroom procedures and logistics to ensure timely delivery of the product 
• Monitor the RSD duplicator to help prevent the machine from malfunctioning 
• Customer Service Spanish/English communications skills both verbal and written 
• Computer Systems and/or CD/DVD disk duplicators software cloning in order to mount disc image (ISO)  
• RSD queue management through Chevron custom web based toolset 
• Analyze and suggest tool/process enhancements to gain overall efficiencies

Professional Piano Player, Musical Arranger, Musical Director

San Francisco, CA

July 2009 to Present

• Business development, marketing and sales department 
• In charge of Payroll, music arrangements and social networks

PC Support and Service Technician

San Pablo, CA

July 2011 to December 2011

• Inspect, service and maintain PC computers and Laptops 
• Installing updates, MS OS, antivirus, RAM, hard drives, optical drives, video and sound cards, 
• Wireless Ethernet cards, Wireless Router Configuration, laptops service and screens repair 
• Customer Service, Faxes, Copies and Computers Sales

Computer Service Technician

San Pablo, CA

January 2011 to June 2011

• Inspect, refurbish/clean, and maintain computers 
• Installing updates, MS OS, antivirus, RAM, hard drives, optical drives, video and sound cards, wireless Ethernet cards, Acrobat, Skype 
• Help to maintain a clean and safe work environment

Franchise Operator

Las Vegas, NV

November 2005 to June 2006

- Las Vegas, NV 11/2005 - 06/2006 
• Managed sales operations for a high volume propane distributer 
• Provided excellent customer service in person & over the phone in English & Spanish 
• Processed cash and credit transactions; balanced and reconciled cash drawer at the close of each business day 
• Processed shipping & receiving of merchandise and drove bobtail truck to deliver cylinder gases to customers' homes and businesses

Customer Service

Las Vegas, NV

November 1998 to November 2005

- Las Vegas, NV 11/1998 - 11/2005 
• Delivered wholesale & sushi grade fish throughout the metropolitan Las Vegas and Henderson region to fine restaurants & casinos Cut/ filleted fish for wholesales orders 
• Trained & supervised other route drivers, Customer Service 
• Monitored inventory and shipping & receiving of products, processed and received payment for wholesale vendor orders 
• Maintained cleanliness of storage warehouse according to industry & County Department of Health standards



Miami College of Music -
Miami, FL

August 1993 to May 1994

Additional Information

• Bilingual English/Spanish 
• Microsoft Office proficient (Word, PowerPoint, Outlook and Excel) 
• Personable; highly experienced providing consistent and responsive customer service 
• Effective Problem Solving in the Workplace 
• Detail oriented, self- starter, highly organized 
• Experienced in adapting to a variety of work environments 
• Proven history of being a dependable and trustworthy employee 
• Highly motivated and strong ethical values 
• Experienced, productive team player and independently 
• Supervisory experience, including development and administration of work plans, budgets, reports, marketing and sales