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Mario Arseno

Data Migration Analyst Refresh Team (Desktop Support Analyst) - CHEVRON Corp COMPUCOM

Pittsburg, CA

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Work Experience

Data Migration Analyst Refresh Team (Desktop Support Analyst)

CHEVRON Corp COMPUCOM
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San Ramon, CA
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June 2012 to Present

Responding to customer product inquiries via telephone or in written internet-based email or chat sessions 
• Resolving customer concerns raised during installation, operation, maintenance or product application or compatibility matters 
• Displaying interpersonal skills, technical product knowledge and expertise when responding to daily customer activities 
• Documenting customer information and recurring technical issues to support product quality programs and product development 
• EUSA - END USER SUPPORT - US - INVENTORY MGMT - SAN RAMON queue management through Chevron custom web based toolset WAM, REMEDY, Gil Option Panel, Gil Serv.

Professional Piano Player, Musical Arranger, Musical Director

ORQUESTA LA ORIGINAL SF
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San Francisco, CA
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July 2009 to Present

Business development, marketing and sales department 
• In charge of Payroll, music arrangements and social networks

Remote Service Delivery Specialist (RSD)

ALL TECH SYSTEMS
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San Ramon, CA
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January 2012 to June 2012

Process Remote Software Delivery (RSD) CD/DVD requests for delivery 
• Mailroom procedures and logistics to ensure timely delivery of the product 
• Monitor the RSD duplicator to help prevent the machine from malfunctioning 
• Customer Service Spanish/English communications skills both verbal and written 
• Computer Systems and/or CD/DVD disk duplicators software cloning (ISO) 
• RSD queue management through Chevron custom web based toolset

PC Support and Service Technician

HENRY'S COMPUTER SERVICE REPAIR
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San Pablo, CA
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July 2011 to December 2011

Inspect, service and maintain PC computers and Laptops 
• Installing updates, MS OS, antivirus, RAM, hard drives, optical drives, video and sound cards, 
• Wireless Ethernet cards, Wireless Router Configuration, laptops service and screens repair

Computer Service Technician

RELIATECH
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San Pablo, CA
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January 2011 to June 2011

Inspect, refurbish/clean, and maintain computers 
• Installing updates, MS OS, antivirus, RAM, hard drives, optical drives, video and sound cards, wireless Ethernet cards, Acrobat, Skype

Customer Service

INTERNATIONAL MARINE PRODUCTS
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Las Vegas, NV
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November 1998 to November 2005

Las Vegas, NV 11/1998 - 11/2005 
• Delivered wholesale & fish throughout the metropolitan Las Vegas and Henderson 
• Trained & supervised other route drivers, Customer Service 
• Monitored inventory and shipping & receiving of products, processed and received orders

Education

The Stride Center -
Oakland, CA

January 2011 to June 2011

The Stride Center -
Richmond, CA

September 2010 to December 2010

Education

Miami College of Music -
Miami, FL

August 1993 to May 1994

Skills

English,Spanish,Inventory Management,Music,Photo,Video Editing.

Additional Information

QUALIFICATIONS: 
 
• Bilingual English/Spanish 
• Microsoft Office proficient (Word, PowerPoint, Outlook and Excel) 
• Personable; highly experienced providing consistent and responsive customer service 
• Effective Problem Solving in the Workplace 
• Detail oriented, self- starter, highly organized 
• Experienced in adapting to a variety of work environments 
• Proven history of being a dependable and trustworthy employee 
• Highly motivated and strong ethical values 
• Experienced, productive team player and independently 
• Supervisory experience, administration, works plans, marketing and sales. 
 
TECHNICAL SKILLS: 
 
• Installing, formatting and partitioning of hard drives; configuring master/Slave IDE drives 
• Familiar with Windows 2000, Windows XP, Windows Vista and Windows 7 O/S 
• Installed RAM, CPUs, NIC cards; worked on PCIs slots, power supplies, printer configuration and audio sound cards 
• System upgrades: RAM, CPU, CD/DVD, HDD, expansion cards 
• Troubleshoot and configure network setting, CMOS, system start up, and logon problems 
• Disk imaging, drive mapping, Remote Desktop support assistance, Data migration, Data transfer 
• System maintenance and optimization procedures, including malware protection, virus and spyware removal, disk cleanup and defrag, uninstall unwanted software 
• Data management, making back up, data restore, system upgrade, flashing ROM BIOS, hardware