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Mario Arseno

Data Migration Analyst Refresh Team (Desktop Support Analyst) - CHEVRON Corp COMPUCOM

Pittsburg, CA


Work Experience

Data Migration Analyst Refresh Team (Desktop Support Analyst)

San Ramon, CA

June 2012 to Present

Responding to customer product inquiries via telephone or in written internet-based email or chat sessions 
• Resolving customer concerns raised during installation, operation, maintenance or product application or compatibility matters 
• Displaying interpersonal skills, technical product knowledge and expertise when responding to daily customer activities 
• Documenting customer information and recurring technical issues to support product quality programs and product development 
• EUSA - END USER SUPPORT - US - INVENTORY MGMT - SAN RAMON queue management through Chevron custom web based toolset WAM, REMEDY, Gil Option Panel, Gil Serv.

Professional Piano Player, Musical Arranger, Musical Director

San Francisco, CA

July 2009 to Present

Business development, marketing and sales department 
• In charge of Payroll, music arrangements and social networks

Remote Service Delivery Specialist (RSD)

San Ramon, CA

January 2012 to June 2012

Process Remote Software Delivery (RSD) CD/DVD requests for delivery 
• Mailroom procedures and logistics to ensure timely delivery of the product 
• Monitor the RSD duplicator to help prevent the machine from malfunctioning 
• Customer Service Spanish/English communications skills both verbal and written 
• Computer Systems and/or CD/DVD disk duplicators software cloning (ISO) 
• RSD queue management through Chevron custom web based toolset

PC Support and Service Technician

San Pablo, CA

July 2011 to December 2011

Inspect, service and maintain PC computers and Laptops 
• Installing updates, MS OS, antivirus, RAM, hard drives, optical drives, video and sound cards, 
• Wireless Ethernet cards, Wireless Router Configuration, laptops service and screens repair

Computer Service Technician

San Pablo, CA

January 2011 to June 2011

Inspect, refurbish/clean, and maintain computers 
• Installing updates, MS OS, antivirus, RAM, hard drives, optical drives, video and sound cards, wireless Ethernet cards, Acrobat, Skype

Customer Service

Las Vegas, NV

November 1998 to November 2005

Las Vegas, NV 11/1998 - 11/2005 
• Delivered wholesale & fish throughout the metropolitan Las Vegas and Henderson 
• Trained & supervised other route drivers, Customer Service 
• Monitored inventory and shipping & receiving of products, processed and received orders


The Stride Center -
Oakland, CA

January 2011 to June 2011

The Stride Center -
Richmond, CA

September 2010 to December 2010


Miami College of Music -
Miami, FL

August 1993 to May 1994


English,Spanish,Inventory Management,Music,Photo,Video Editing.

Additional Information

• Bilingual English/Spanish 
• Microsoft Office proficient (Word, PowerPoint, Outlook and Excel) 
• Personable; highly experienced providing consistent and responsive customer service 
• Effective Problem Solving in the Workplace 
• Detail oriented, self- starter, highly organized 
• Experienced in adapting to a variety of work environments 
• Proven history of being a dependable and trustworthy employee 
• Highly motivated and strong ethical values 
• Experienced, productive team player and independently 
• Supervisory experience, administration, works plans, marketing and sales. 
• Installing, formatting and partitioning of hard drives; configuring master/Slave IDE drives 
• Familiar with Windows 2000, Windows XP, Windows Vista and Windows 7 O/S 
• Installed RAM, CPUs, NIC cards; worked on PCIs slots, power supplies, printer configuration and audio sound cards 
• System upgrades: RAM, CPU, CD/DVD, HDD, expansion cards 
• Troubleshoot and configure network setting, CMOS, system start up, and logon problems 
• Disk imaging, drive mapping, Remote Desktop support assistance, Data migration, Data transfer 
• System maintenance and optimization procedures, including malware protection, virus and spyware removal, disk cleanup and defrag, uninstall unwanted software 
• Data management, making back up, data restore, system upgrade, flashing ROM BIOS, hardware