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Health Care Management

Multi-certified IT Specialist with Management Experience

Richmond, IN


To obtain a long term Information Technology/Management position where previous experience, skills, and education can be utilized to meet business objectives, support commitments to customer services, and benefit the team of which I am part.

Work Experience

Health Care Management

Hill Clinic
Hill AFB, UT

2005 to 2009

Shipping-Receiving Clerk/Programmer

N.S.K. Corp

2003 to 2005

Liberty, IN

Shipping-Receiving Clerk

Richmond, IN

2002 to 2003


Golden Solutions
Richmond, IN

2001 to 2002


A.A.S in Computer Information Systems

Ivy Tech Community College

January 2012

A.S. in Management

Park University


A.S. in Office Management

Park University


A.A.S. in Health Care Management

Community College of the Air Force


Diploma in Electronics Technology

Cleveland Institute of Electronics
Cleveland, OH

January 2004


Graphics Design, Microsoft Publisher, Adobe Photoshop, Corel Draw, Microsoft Powerpoint, Microsoft Project, Microsoft Excel, Microsoft Word, Microsoft Visual Basic, Microsoft Visual Basic .NET, C Programming, C++ Programming, Java Programming, SQL, Basic/QBasic, WAN, LAN, TCP/IP, CISCO Routers, CISCO Switches, Active Directory, Microsoft Exchange Server, Microsoft SQL Server, MySQL, Windows 3.1, Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 7, Linux, MSDOS, Unix, Microsoft Access, AutoCAD, HTML, DHTML, XML, ASP, PHP, Java Script, Microsoft Frontpage

Military Service

Service Country: United States

Branch: U.S. Air Force

Rank: SrA

August 2005 to August 2009

Primary Specialty: 4A051, Health Service Management Journeyman


Air Force Achievement Medal, AF Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, AF Longevity Service, AF Training Ribbon.


Air Force Material Command's Health Services Management Airman of the Year



Ivy Tech Community College Visual Programming Certificate

May 2012 to Present

Ivy Tech Community College Java Programming Certificate

May 2012 to Present

Ivy Tech Community College Computer Information Systems Technical Certificate

May 2012 to Present

CompTIA A+ ce

October 2011 to March 2018

CompTIA Linux+

March 2012 to Present

CompTIA Network+ ce

March 2012 to March 2015

CompTIA Project+

April 2012 to Present

CompTIA Security+ ce

March 2012 to March 2015

CompTIA Green IT Specialist

April 2012 to Present

CIW Web Foundations Associate

August 2011 to Present

CIW Web Security Associate

March 2012 to Present

CIW Security Essentials

March 2012 to Present

CIW Web Security Specialist

April 2012 to Present

Linux Professional Institute LPIC-1 Certificate

March 2012 to March 2017

Novell Certified Linux Administrator

March 2012 to Present

Novell Data Center Technical Specialist

March 2012 to Present

Additional Information

• Proven history of loyalty and commitment to the team of which I am a part. 
• Multi-certified information technology professional with over thirteen years of experience. 
• Expert in gathering, analyzing and defining business and functional requirements. 
• Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity. 
• Successful in learning and comprehending new systems and methods. 
• Excellent leadership skills. 
• Proven ability in making intelligent decisions. 
• Excellent teacher/trainer; patient/effective when working with a wide range of personalities. 
• Very well organized and able to meet deadlines. 
Computer Skills 
• Effectively maintained […] computer/peripheral assets for the clinic with 100% accountability and inventory of the hardware. 
• Provided IT support for the clinic staff with software and hardware issues. 
• Designed/implemented newcomers' medical records tracking database for the clinic. Record availability was increased to 98% with exceeding Air Force standards by eight percent. 
• Designed/implemented referral tracking database. Increased information accessibility; aero-medical dispositions were expedited with sustained flying operations. 
• Designed/implemented fully automated ordering and shipment software using Visual Basic, SQL, and Portable Laser Data Collector with barcode technologies to minimize the user data entry errors. Created detailed project plan with well-defined tasks, mile stones, test cycles, and specifications, which served to communicate project progress to management. Created test environment and pilot-tested interface designs with Unit Coordinator and accounting staff, ensuring that final design met company's needs. 
Healthcare Experience 
•Created and maintained templates and schedules for over nine medical providers. 
•Performed outpatient records duties. Created, maintained, safeguarded, and retired medical records on eligible beneficiaries enrolled to clinic. 
•In-processed and out-processed medical records for relocating, separating, and retiring military members and their dependents. 
•Managed medical records requests from network facilities/providers. 
•Processed phone calls for booking appointments, medication refills, laboratory test results, and telephone consults. 
•Conducted duties as clinic safety representative. 
•Managed front desk patient check-in duties. Assisted patients with work related medical excuses/leaves and medication refills. 
•Selected as Department Trainer for health services activities by Department Manager. 
•Initiated and trained clinic staff on safety awareness. Initiated monthly training updates to ensure 100% safety awareness. 
•Assisted and trained over 21 co-workers with software issues/questions. 
•Trained over 12 new staff members on IT procedures of the clinic. Prevented errors and clinic security compromises. 
•Educated 18 senior staff members on protocols for a newly established clinic. 
•Worked as administrative consultant for benchmark process. Efforts streamlined records process with conserved time by 10%. 
•Trained two staff members for newly established clinic on health services activities. Staff was fully qualified two weeks ahead of schedule.