Post a Job Sign in

Willie Brown

Customer Service Rep at AMERIGROUP Corporation

Hampton, VA

-

Work Experience

Customer Service Rep

AMERIGROUP Corporation
-

2008 to Present

I assist members, providers and case workers with various jobs like enrollment and enrollment updates I handle authorizations as well as advising members of benefits and getting them to the appropriate physician or specialist. I also held the job of completing complaints and grievances making sure they were done correctly for the entire call center. 
Edit | ×

Customer Service Representative

SPRINT
-
Hampton, VA
-

2006 to 2007

Assisted new and existing members with sales and upgrades to phone service. I also worked the retention dept to try and retatin dissatisfied members 
Edit | ×

Team Lead, Account Manager

FANEUIL GROUP
-
Hampton, VA
-

2002 to 2004

Provided telephone, customer service, and customer support within high-volume call centers handling an average of 95 calls daily. 
Performance Review Excerpts 
Volunteer at Bassette Elementary 
 
Mentor for youth at Queen Street Baptist Church 
 
Outstanding Computer

Education

Education

Thomas Nelson Community College Hampton -
Hampton, VA

2001 to 2002

Diploma in General

Northern Virginia Community College

1999 to 2000

Hampton High School -
Hampton, VA

1995 to 1998

Skills

Word, Excel, PowerPoint, Access, Outlook, ACT! SQL. World-Class Customer Service Troubleshooting/ Problem Solving Up-Selling/Sales Support Call Center Operations Complaint Handling. Customer Order Fulfillment.

Additional Information

Skills 
Edit 
I am a team player as well as can work by myself. Im very detailed oriented and able to multitask. Im hardworking, can accept criticism and I take full responsibility for my own actions 
Add Link 
Links 
 
Computer Skills 
• Word, Excel, PowerPoint, Access, Outlook, ACT! SQL 
Mission Statement 
• Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain sense of conduct in all initiatives and interactions, always putting the customer first. 
 
Customer Service & Support Specialist 
Offering an award-winning track record of customer care excellence within high-volume environments that include 
Call Centers ● Account Manager ● Customer Service Specialist 
Key Skills 
 
World-Class Customer Service Troubleshooting/ Problem Solving Up-Selling/Sales Support Call Center Operations Complaint Handling Customer Order Fulfillm