Customer Service Rep
2008 to Present
I assist members, providers and case workers with various jobs like enrollment and enrollment updates I handle authorizations as well as advising members of benefits and getting them to the appropriate physician or specialist. I also held the job of completing complaints and grievances making sure they were done correctly for the entire call center.
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Customer Service Representative
2006 to 2007
Assisted new and existing members with sales and upgrades to phone service. I also worked the retention dept to try and retatin dissatisfied members
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Team Lead, Account Manager
2002 to 2004
Provided telephone, customer service, and customer support within high-volume call centers handling an average of 95 calls daily.
Performance Review Excerpts
Volunteer at Bassette Elementary
Mentor for youth at Queen Street Baptist Church
2001 to 2002
Diploma in General
1999 to 2000
1995 to 1998
Word, Excel, PowerPoint, Access, Outlook, ACT! SQL. World-Class Customer Service Troubleshooting/ Problem Solving Up-Selling/Sales Support Call Center Operations Complaint Handling. Customer Order Fulfillment.
I am a team player as well as can work by myself. Im very detailed oriented and able to multitask. Im hardworking, can accept criticism and I take full responsibility for my own actions
• Word, Excel, PowerPoint, Access, Outlook, ACT! SQL
• Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain sense of conduct in all initiatives and interactions, always putting the customer first.
Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments that include
Call Centers ● Account Manager ● Customer Service Specialist
World-Class Customer Service Troubleshooting/ Problem Solving Up-Selling/Sales Support Call Center Operations Complaint Handling Customer Order Fulfillm