Gayle Atkins

Customer Service Call Center

2011 to 2011

Seasonal Position)
• Processed phone, fax and e-mail orders for catalog products in a fast paced call center. Researched and resolved customer/product issues.

Customer Service

1999 to 2011

• Direct Customer Interaction: Recorded orders, directed inquiries, answered questions related to products, and maintained positive customer relationships. Customer service was the key factor in retaining customer accounts.
• Supplier Interaction: Placed orders to vendors, requested quotations and lead time information to obtain good vendor service and provide quality customer service.
• Stock/Sales Order Processing: Processed timely and accurate orders through multiple sources. Negotiated mutually acceptable delivery dates.
• Logistics Coordinator for Commercial Carriers: Acquired rates/quotes and routing information, established positive relations that achieved the best freight service for inventory and customer deliveries.
• Administration: Ordered office supplies. Tracked and reconciled petty cash. Used strong organization and multi-tasking skills to achieve a smooth running office.

1993 to 2011

Office Bookkeeper

1993 to 1999

• Accounts Payable/Accounts Receivable: Posted, processed and balanced AP/AR accounts on a daily, weekly basis. Calculated inventory values twice yearly. Maintained accurate perpetual inventory records. Researched and resolved balance discrepancies. Maintained consistently accurate AP/AR, inventory records and reports for management.