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John Anderson

ENGINEERING SERVICE ANALYST at GENERAL DYNAMIC LAND SYSTEMS

Warren, MI

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• Dedicated public administration and client support professional with 15 years experience. 
• Proven experience maintaining client accounts and providing individualized service and support. 
• Solid expertise with Oracle and proprietary business databases. 
• Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance. 
• Adept and experienced in problem solving and providing solutions. 
• Persuasive, with ability to communicate effectively with culturally diverse audience. 
• Computer skills include MS Office Suite, Oracle, Webstat, IHS Haystack, Lotus Notes and Teamcenter Mockup.

Work Experience

ENGINEERING SERVICE ANALYST

GENERAL DYNAMIC LAND SYSTEMS
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Sterling Heights, MI
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2006 to Present

Designs and manufactures armored weapon systems and electronic products for the US Military. 
• Requested and reviewed subcontractor proposals and held technical requirements meetings. 
• Monitored and evaluated subcontractor's project and technical performance. 
• Managed subcontractors technical Scope of Work for projects. 
• Handled material requisitions utilizing Oracle database. 
• Maintained accurate parts inventory and project execution databases.

CLIENT SERVICE REPRESENTATIVE

WAGEWORKS CORPORATION
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Troy, MI
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2003 to 2006

Nation's largest independent provider of consumer-directed spending solutions and services. 
• Resolved client's Flexible Spending Accounts disputes and claims. 
• Processed efficient claims reimbursements and managed client's account benefits. 
• Trained and supported new client service representatives.

DRIVER / OPERATIONS MANAGER

FOUR PILLARS TRUCKING
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Southfield, MI
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1999 to 2002

Minority trucking and expediting company. 
• Managed Sears Logistics for appliance delivery and installation. 
• Handled financial and business transactions including account reconciliation and contract negotiations. 
• Expedited Joshua Transportation, Top Flite Express and ASAP Express deliveries.

DRIVER/SHIPPING AND RECEIVING CLERK

GATHERAL BINDERY
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Wixom, MI
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1999 to 1999

Bindery services for commercial printers. 
• Prepared client sale orders and maintained product shipping and receiving. 
• Operated binding machines including numbering, collating and edge reinforcement.

BUSINESS ANALYST

EDS CORPORATION
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Farmington Hills, MI
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1996 to 1998

Information technology services. 
• Provided customer information on General Motors Incentive Programs. 
• Supported General Motors dealers and customers. 
• Maintained analyst data and information updates. 
• Provided new business analyst training and development.

FINANCE CLERK

NICHOLS FINANCIAL SERVICES
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Detroit, MI
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1996 to 1996

Investment's consulting for private investors. 
• Prepared client investment port folios and handled financial and business transactions. 
ADDITIONAL EXPERIENCE 
Stockperson, Arbor Drugs, Madison Heights, MI 
Customer Service Representative/Package Handler, UPS, Detroit, MI 
Stockperson/Delivery Driver, Gratiot Office Supply, Detroit, MI

Education

BACHELOR OF ARTS

OAKLAND UNIVERSITY -
Rochester Hills, MI

Skills

•State Farm House Inspection training •Sears Appliance installation and removal •Lotus Notes Training

Additional Information

• Oakland University Men’s Basketball Team 
• Oakland University Minority Business Association 
• Dunamis Outreach Ministries Youth Mentor 
• Dunamis Outreach Ministries Parking Lot Security Captain 
• Wayne County Juvenile Home Volunteer 
• St. Anne’s Academy Middle School Boys Coach 
• McFall Brothers Funeral Home Driver