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Joseph Brookover

Financial Aid Advisor - Kaplan University

Des Moines, IA

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Work Experience

Financial Aid Advisor

Kaplan University
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Urbandale, IA
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August 2008 to Present

* Counsel prospective, current, and former students regarding available funding options and financial literacy through one-on-one, individualized sessions 
* Advise on eligibility, institutional policies and procedures, program costs, and financial planning 
* Responsible for creating boardroom seminars presented to administration which suggest improvements in enrollment processes and other procedures 
* Act as a liaison for students regarding other inquiries pertaining to their enrollment 
* Member of campus enrollment team consistently ranked in top 5% of performance metrics for company

Bookkeeper

Kaplan University
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Urbandale, IA
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September 2006 to May 2008

* Served as acting Director of Finance during highest sales volume cycle in 2007 
* Established and implemented new processes and procedures in Business Office in order to improve accuracy, efficiency, organization, and customer service 
* Developed comprehensive system that increased revenue from delinquent accounts by over 40% 
* Reduced past due cash on student accounts by over 90% in less than three months 
* Lowered and kept campus bad debt expense consistently under budget

Education

Bachelor of Arts in Political Science

Central College -
Pella, IA

August 2002 to May 2006

Master of Public Administration

Bellevue University - College of Professional Studies -
Bellevue, NE
Central College Abroad -
Carmarthen

Semester at Sea study abroad

University of Pittsburgh

Additional Information

* Over five years of experience in higher education, with the majority in an enrollment management position. Considerable experience working with database management systems, communicating with students & internal consumers through various media, and serving individuals from diverse backgrounds. 
 
SKILLS 
* Microsoft Office including Word, Excel, Outlook, and PowerPoint