Network configuration and support VoIP knowledge
Exceptional troubleshooter Sound judgment
Desktop and laptop expert Self--starter
Active Directory IT security policies
Site Leader / IT Analyst
January 2015 to March 2015
Supported the Army Enterprise Service Desk (AESD) by gathering and analyzing information about the user's issue about installation, operation and configuration. Ensured a superior level of customer service and satisfaction is achieved and maintained throughout the IT staff. Provided technical support of hardware, systems, subsystems and / or applications. Assisted with navigating around application menus, may be required to remote into customer's computer. Troubleshot network connectivity issues, working with remote employees on a government network. Developed and sustained a productive customer relationship, making the customer and their needs a primary focus. Escalated complex problems to the Remote Support Engineering staff or Field Engineering when appropriate. Reviewed ticket history to identify opportunities for service improvement.
Senior LWN/NETOPS Analyst for Information Assurance (IA)/ Cyberspace Operations
October 2012 to October 2013
Determines enterprise information assurance and security standards. Developed and implemented information assurance/security standards and procedures. Coordinated, developed, and evaluated security programs for an organization. Recommended information assurance/security solutions to support customers' requirements.
Identified, reported, and resolved security violations. Supported customers at the highest levels in the development and implementation of doctrine and policies.
Performed analysis, design, and development of security features for system architectures.
Signal Lessons Learned Reasearch Analyst
June 2012 to October 2012
Observed units at the National Training (NTC) and Joint Readiness Training Center (JRTC) during their training prior to deployment.
Briefed senior military personnel on methods to modify training to handle specific or general asymmetric threats.
Observed, collected, developed, validated, and disseminated emerging TTPs, and assisted in lessons learned
training to pre--deployment and/or deployed units.
Information Assurance Computer Scientist
December 2011 to June 2012
Employed security policies by following DoD Instructions and Army Regulations and offered guidance for securing networks.
Ensured that Security Testing & Evaluation (ST&E) procedures, Baseline Security Requirements Minimal
Checklist, Network/System Scan utilizing eEye Retina, or other vulnerability assessment tools are in compliance with DoD instructions and AR Regulations.
Ensured records of all security--related vulnerabilities and incidents are maintained and reports serious or unresolved violations to the Information Assurance Manager (IAM).
Maintained appropriate system accreditation documentation and drafts and provides DoD Information Assurance
Certification and Accreditation Process (DIACAP) Memorandums of Agreement (MOAs) to the designated
Information Systems Staff Officer
August 2011 to December 2011
Responsible for the management of Active Directory and user accounts on strategic SIPR and NIPR exchange
services which serviced over 3,000 users.
Supervised the deployment, installation, operation, and unit level maintenance of multi user information
Enforced Army network security and information assurance policies.
Tracked and troubleshot trouble tickets utilizing Remedy.
Senior Local Area Network Manager
August 2010 to August 2011
Strategically planned and implemented the design, placement, and installation and of all the cabling and physical
layouts of the routers and switches on the Contingency Operating Station that handled secure and non--secure
voice and data.
Troubleshot both distribution and access layer switches by using SSH.
Configured Cisco Call Manager that provided Voice Over Internet Protocol (VoIP) and was able to provide
secure and non--secure voice to the Local Area Network.
Organized the setup and operation of the first Joint Network Node (JNN) at COS Kalsu which provided over 800
SIPR/NIPR data and voice services which were critical to the Brigade's success.
Managed, monitored, and troubleshot two Joint Network Nodes (JNN), ten Command Post Nodes (CPN), and over 500 switches and routers using SNMPc.
Automated DataProcessing Team Chief
May 2010 to August 2010
Conducted and reviewed network threats using Retina Scanner, and supervised and trained seven level I and level
II computer technicians on using the Retina Scanner.
Responsible for desktop PC management to include system maintenance, upgrades, and scheduled backups.
Established the automation system administration procedures for the strategic network, and performed "on the spot" emergency PC troubleshooting on 75 to 100+ customer machines per week.
Software Analysis Supervisor
June 2009 to May 2010
Served as the Organizational Unit Administrator for the systems and networks of 1500+ users, 1200+ desktops/
laptops and 150+ network printers, scanners, and fax machines.
Responsible for BlackBerry Enterprise Administrative Support for 600+ field leaders utilizing BlackBerry 8830
World Edition phones.
Installed portable Common Access Card ( CAC ) readers and certificates to work with the BlackBerry to open,
send, and read encrypted email and messages.
Instituted the use of remote desktop management software ( Dame Ware ) to support 1500+ off--site and on--site
Performed system analysis administrator duties which covered over 600 network workstations on the NiprNet,
SiprNet, and RiprNet Local Area Networks.
Supervised the Division G6 shop, which worked directly for and supported the Commanding General.
Bachelor in Technology Management