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MIS Technician

MIS Technician at National Network of Digital Schools

Navarre, FL


Work Experience

MIS Technician

National Network of Digital Schools
Beaver, PA

2010 to Present

Resolution of user trouble calls via telephone, email, walk-in and remote access tools. Team member supporting 600 teachers and support staff providing online educational services to 10,000 students across Pennsylvania. This involves multiple platforms, multiple operating systems, iPhones, iPads and Blackberries. All activity is logged in Microsoft CRM. Scope of support includes OS issues, application issues with full support for Microsoft Office Suite, network and desktop printer issues, network problems and VOIP telephones system support. 
Participated in roll-out and start-up of new Shortel VOIP telephone system across 16 locations.

Manager, Physical Security

Affiliated Computer Services, Inc
Pittsburgh, PA

1998 to 2008

Managed access control, site security, audit management, guard services, surveillance, safety, disaster recovery, and business continuity. 
• Hired and managed staff and contract security officers. Coordinated life safety activities. 
• Primary security audit interface and authored documentation for ISO 20000, SAS 70, and Sarbanes-Oxley (SOX). 
• Served as site back-up representative for ISO 20000, business continuity plan developer, access control system administrator and CCTV and key control systems administrator. 
• Successfully upgraded video surveillance equipment and business continuity plan. 
• Implemented regular audits of raised floor compliance, access control, terminations, end-of-day reporting, access level assignments and usage. 
Voice Network Engineer 
Primary Voice Engineer for Pittsburgh Data Center. 
• Supported 400+ users for voice services. Managed installation, moves, adds and deletes. 
• Specified, coordinated, and managed upgrade of Voice PBX. 
• Served as primary engineering contact for proprietary client application receiving voice calls from 90+ nations. 
Network Administrator 
Managed all network procurement and vendor management activities for Pittsburgh division, supporting 15 engineers and 46 customers. Assisted in developing budget for Network Engineering Group. 
• Developed workgroup database and managed cradle-to-grave asset management, dedicated circuit asset management, internal allocations, invoicing, purchase order processing, and IP address management. 
• Implemented staging of network hardware for support customer networks. Trained and supported users in Asset Management system. 
• Managed order development, logistics, procurement, receiving, asset tracking, and circuit tracking.


Regents in Business Administration

West Virginia University
Morgantown, WV

Certificate of National Registry Paramedics

Fairmont State College
Fairmont, WV

Associate in Fire Science / EMS

West Virginia Northern Community College
Weirton, WV

Military Service

Service Country: United States

Branch: US Navy

Rank: E-3

January 1969 to July 1971


Cisco C Voice

July 2007 to Present

Cisco Systems basic VOIP training .

Additional Information

Operating Systems: Windows 7, XP, 2000, NT, 98 MacOS 8-OSX 10.5.8 AVAYA G3siR12, S8700 
Programming Languages: Filemaker Pro (FSA Developer) Version 5-11 Filemaker Pro Server 
Client/Server Applications: 
Peregrine Systems Service Center 
Sql Express 
Mac OS IP6 server software 
Mac OSX Server X 
Appleshare IP Server 
NexSentry Nexwatch Access Control 
RapidEye DVR and software 
Citrix User 
PC Experience: Windows NT, Windows XP, Windows 7, Macintosh OS 
Networking: Macintosh Network 
Software: Microsoft Office Suite; Access Control Software Microsoft Office 2010, 2007, 2003, 2000 Pro, XP Pro Microsoft Visio 
Dominic Carpini