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Denise Berrocal

Customer Service Representative

New York, NY


Interested in affiliating with a progressive organization that offers continuous challenge and growth opportunity based on performance and productivity.

Work Experience

Customer Service Representative

Dish Network

October 2010 to October 2010

• Address customer concerns and resolve to 100% customer satisfaction. 
• Process calls relating to satellite television, programming and entertainment services, products and satellite systems and accessories. 
• Customer service inquiries regarding technical, billing, and general information requests. 
• Sell multiple entertainment products and services as well as hardware systems and accessories.

Market Research/ Data Entry

Central Marketing

September 2009 to December 2009

• Conduct market research telephone interviews. 
• Input response into data base.


ESH Services Company LLC

March 2008 to March 2009

• Answered Telephones 
• Order Processing/Data Entry, Processed invoices 
• Responded to email inquiries.

Customer Service Representative


December 2007 to February 2008

• Responded to email inquiries, escalations, answered telephones 
• Order processing/ Data entry, processes returns 
• Obtained signatures, recorded information such as items received and delivered

Assistant Manager

SBM Messenger Center

August 2005 to June 2006

• Obtained Signatures, Recorded information such as items received, delivered and recipients responses to messages. 
• Sorted items to be delivered according to delivery route. 
• Checked to ensure that appropriate changes were made to resolve problems. 
• Payroll Distribution

Additional Information

Qualifications: The ability to interact effectively with all levels of management, security, staff and able to meet and exceed goals with minimal supervision. Customer Service, and documentation experience, Dispute resolution. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
Software Skills: QuickBooks, MS Office 2007 Suite