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Franklin Adams

Transitioning Soldier seeking Civilian Work

Orlando, FL

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To transition from the Armed Forces into a stable civilian job, in a performance based customer service or technical support field with opportunities for benefits, advancement, and opportunities to further my education.

Work Experience

Utilities Equipment Repairer

Department of the Army
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October 2010 to December 2010

United States Army Reserve Command 
Training and Doctrine Command/US Army Reserve Command 
Fort Jackson, SC/Orlando, FL 
Utilities Equipment Repairer 
 
Assigned to 689 Clearance Company, Orlando, FL and assigned Fort Jackson, South Carolina with 2 Platoon, Alpha Company, 1st Battalion, 34th Infantry Regiment for training. Duties were much the same as the previous enlistment, with extra emphasis on myself as I was prior service and as a result was treated much the same as an NCO at Basic Leaders 
Course by the other Soldiers. I aggravated my previous knee injury and was discharged again, but I did participate in all training events until my discharge date.

Administration Department, Consumer Insights Division

NBC Universal
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Orlando, FL
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June 2010 to October 2010

Responsible for conducting demographic surveys from guests entering and exiting Universal's two parks and Citywalk areas, as well as special duties during events such as Halloween Horror Nights. Speed and Accuracy were essential as was attention to detail. I made quotas on a regular basis. Left position due to recall to active duty in US Army.

Economics and Statistics Administration

United States Department of Commerce
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Orlando, FL
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April 2010 to June 2010

United States Census Bureau 
Orlando, FL 
Non-Response Follow up Enumerator 
 
Responsible for conducting interviews and determining Census Day status of housing units in the East Orlando Area. Worked with Government forms and with Federal government procedural methodology. Utilized communications skills, persuasion, and persistence to obtain information from reluctant to overtly hostile citizens. Responsible for control and accountability of 
Title 13 and Privacy Act protected Personally Identifiable Information with no breaches. Demonstrated an attention to accuracy and to detail in ensuring that all Enumerator Questionnaires and other forms were filled out and answered correctly to the best of my knowledge.

Signals Collector

Department of the Army
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May 2008 to July 2008

United States Army 
Training and Doctrine Command/Intelligence and Security Command 
Fort Jackson, SC 
Signals Collector / Analyst 
 
Assigned to Fort Jackson, South Carolina with 3rd Plt, Bravo Company, 1st Battalion, 34th Infantry Regiment. I excelled at and enjoyed training but was injured and medically discharged.  
 
Duties included following orders from Drill Sergeants and Non-Commissioned officers to the letter, attention to detail and self-discipline and teamwork at all times, Weapons and Equipment Safety, Barracks Maintenance, Marksmanship, Guard Duty, Administrative Assistant duties to Drill Sergeants, NCOs, and commissioned officers, Cleaning duty, Scheduling and maintaining training schedule, Forward Operating Base operations including constant personnel and weapons accountability as well as radio net monitoring of the company and its platoons and squads in the field.

Sales Associate

Colorvision International
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Las Vegas, NV
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November 2007 to May 2008

Responsible for sales of guest images, cash handling and assurance of all unsupervised transactions using a custom sales and cash handling database, image tracking, printing and care of printing equipment. I consistently met my sales goals and management's expectations. Left position to enlist in the US Army.

Sales Associate

Colorvision International
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Orlando, FL
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July 2007 to May 2008

Worked at Universal Orlando's Islands of Adventure selling images at a high volume location, 
also responsible for handling cash and reporting on carbons, handling customer complaints, guest services, 
inventory and special situations. Transferred to Nevada District in the same company.

Customer Service/Sales

Crystal Magic Inc
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Orlando, FL
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April 2005 to March 2007

Sold high dollar value 3D laser etchings of guest images or of patented 3D images in direct competition and cooperation with 
NBC Universal Revenue Operations at Islands of Adventure and Universal Studios Florida. Met sales quotas at all times, 
handled numerous and frequent customer complaints, made special arrangements including international shipping with guests to ensure customer satisfaction. Ensured communication between management and staff, controlled inventory, made 
reports regarding quality assurance matters.

Photographer/Customer Service Associate

Crystal Magic Inc
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Orlando, FL
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December 2005 to March 2006

Photographed guests in an international team environment with team members from over 5 countries. Assisted in selection, 
editing, and purchase of photographs. Utilized communication, sales, technical, and customer service skills to assist guests in viewing, choosing, and editing photographs for purchase. Also responsible for guest information and relations for Universal 
theme parks.

Customer Service/Front Cashier

McDonalds Corporation
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Orlando, FL
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January 2001 to August 2001

Front Cashier duties at fastest and highest volume franchise location in Tampa Bay Region, expedition of orders, fulfilling 
special requests, occasional duty rotation, general maintenance.

Education

Political Science AAP

Valencia Community College -
Orlando, FL

January 2005 to July 2007

Edgewater High School -
Orlando, FL

August 1999 to May 2003

Computer Engineering Technology

Winter Park Tech -
Winter Park, FL

2002 to 2003

Skills

Customer Service, Technical Support, Sales, Photography, 3D Imaging, Microsoft Windows, Microsoft Office, Fedora Linux

Additional Information

SKILLS: 
Microsoft Office 
Expert 
Currently used/11 years 
 
Microsoft Windows 
Expert 
Currently used/11 years 
 
GNU/Linux 
Intermediate 
Currently Used/3 years 
 
Quality Assurance/Negative Testing 
Expert 
Currently Used/9 years 
 
Computer Hardware 
Expert 
Currently used/9 years 
 
Information Security 
Advanced 
Currently Used/10 Years 
 
Customer Service 
Intermediate 
Currently used/4 years 
 
Radio Communications 
Currently used/4 Years 
 
Security Operations 
Currently used/3 Years