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Francessca R. Boyd

Health Unit Coordinator at Baptist Memorial Hospital

Memphis, TN

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Seeking to obtain an administrative, clerical support, or Health Unit Coordinator position with an organization where I can utilize my skills and be an asset to the employer.

Work Experience

Health Unit Coordinator

Baptist Memorial Hospital
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Memphis, TN
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April 2010 to Present

• Works directly under the direction of licenses nursing personnel to coordinate non clinical task. 
• Maintaining the patient chart and utilization of communication devices. 
• Liaison between patients and medical staff. 
• Attends to telephones, forwards pager messages and transfers calls. 
• Compiles patients' medical charts and graphs patients' progress. 
• Greets new patients and directs them to appropriate consultation. 
• Schedules diagnostic tests. 
• Transcribe physicians' reports and prescription. 
• Receives new patients and collects their records. 
• Places orders for supplies and assists in storage. 
• Completes admission and discharge forms. 
• Supervises maintenance of reception area. 
• Supervises housekeeping.

Volunteer Services Volunteer

LeBonheur Children's Medical Center
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Memphis, TN
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March 1998 to Present

• Help in different departments in the hospital such as "ICU, TCU, Emergency, and Same Day Surgery Label medical records on admission are initiated. 
• Print the reports of the daily appointments. 
• Call and confirm appointments for the" Same Day surgery Department." Learn basic medical terminology. 
• Help in Human Resources daily duties, and help support other staff departments.

Administration Specialist/ Manager

Auto Electric Man
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Memphis, TN
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June 2001 to January 2010

January /2010 
• Responsible for the control flow of the office. 
• Prepared and changed reports, spreadsheets, and administrative documents as per requirements. 
• Maintained office calendars, open and prioritize mail, receive and prioritize phone calls. 
• Handled the departments of travel, shipping, purchasing and reconciling office orders. 
• Maintained the records files of all office, and daily employee time sheet. 
• Handled customer queries, correspondence and phone requests 
• Placed order for office supplies and office equipment 
• Responsibilities include handling the front office reception and interacting with customers

Andrew Sharp NP

Auto Electric Man
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Southaven, MS
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June 2003 to May 2006

• Responsible for the control flow of the office. 
• Greet visitors at the desk with friendly and courteous manner. 
• Medication Administration Records (MAR) are made. 
• Responsible for assisting professional, clinical, clerical and administrative staff. 
• Handled medical administrative tasks: purchasing, scheduling, payroll, licensure and HIPAA compliance. 
• Collaborates with medical practitioners to ensure proper maintenance of up-to-date medical certifications. 
• Handled the tasks of preparing agendas and organize meetings under the instructions of Medical Director. 
• Responsible for hiring, training and conducting counseling and coaching. 
• Set up new patients packets and collects their records. 
• Preparation of medical record for discharge. 
• Co-ordinate discharge and transfer of resident. 
• Physician orders are transcribed.

Education

BS in Biology and Business

University of Memphis -
Memphis, TN

Additional Information

I have over 10 years of office experience in the hospital environment. Have thorough expertise in accuracy, detail-orientation, and reliability. Strong and effective communicative skills, in addition to effective customer care ability, have the ability to execute quality service under strict deadline and extreme pressure. Have skills in writing grant papers. Have expertise in the domains of accounting, book keeping, and different professional calculations. 
 
SKILLS: 
• Strong Customer Relations Skills 
• Excellent Verbal/Writing Communication Skills 
• Excellent clerical skills. 
• Medical CPR 
• Knowledge of case management policies and procedures. 
• Knowledge of standard precautions and use of protective instruments. 
• Knowledgeable and high level of accuracy of medical terminology. 
• Telephone Answering, 12-Line System 
• Word Processing and Typing 
• Trilingual Speak and Write (English/Spanish/Arabic) 
• AP/AR 
• Filing 
• Knowledge of Staffing and budgeting. 
• HIPPA and OSHA Training 
• Supply Management 
• Computer: Well versed in MS office that includes MS word, MS excel, Office, Visual Basic, Power Point, Adobe, Corel, SQL Server 2000, UNIX/Linux, Outlook express, MS DOS Prompt, MS access etc., MOLLY, MISSION, Baptist MD, Athena, EHR, and QUINTUS. Computer skills to maintain patient's records.