Breanne Callahan
Senior Customer Service Specialist/Sales at Excellent Coffee
Wrentham, MA
Work Experience
Senior Customer Service Representative
September 2010 to Present
• Monitor and track inventory using QuickBooks to determine items that need re-ordering or manufacturing
• Create transfers from Rhode Island warehouse to Connecticut warehouse
• Schedule Fed Ex shipments for pickup and delivery
• Manage all web sales and create shipments
• Act as liaison between sales representative and customer
• Handle all issues pertaining to credit and process payments
• Successfully resolve customer issues including orders discrepancies, complaints, billing and shipment issues in an inbound call center
• Create nightly route report schedules for each driver
Customer Assistant/Admin Senior
October 2006 to May 2011
• Assist potential customers with any and all questions they may have pertaining to merchandise
• Solve problems independently and make decisions in the customer's best interest
• Strive for one-end resolution of customer issues
• Complete ongoing training to maintain a working knowledge of products, services, and policy changes
• Opening and closing the store including nightly deposits
• Mastered a talent for decision making and multitasking in a dynamic atmosphere while leading a team
Event Promotions/Customer Service
July 2008 to February 2010
• Marketing and launching Narragansett products
• Educating target market about Narragansett products
• Sales /Promotions
Post Closing Specialist
May 2009 to November 2009
• Processed recorded documents such as mortgages, deeds, discharges, and subordinations
• Routed emails to correct person and departments
• Created closing protection letters to various lenders
Communications Internship
November 2007 to February 2008
• Collaborated with SOAR director to develop 2 bi-monthly newsletters; conducted interviews, authored articles, performed final edits and organized mailing
• Maintained and updated the organization's media source list and File maker database
• Worked with RICADV staff to help develop campaign slogans, talking points, and press releases
Education
Bachelor of Arts and Science in Communications
2004 to 2008
Additional Information
SKILLS & TRAININGS:
• Designed and implemented recent 2007 campaign for Rhode Island Coalition Against Domestic Violence
• Co-creator of upcoming Cox Communications Rhode Races Campaign
• Various Computer Program and Internet Skills
o QuickBooks, Microsoft Access, Excel, Outlook Express, PowerPoint, Publisher, Microsoft Office,
Adobe InDesign, 45 WPM, Lotus Notes, Great Plains
