Marcia Biordi Brown

Co-Owner/Executive Director

2008 to 2010

Oversees daily operation, supervises employees, marketing and sales

LIC Coordinator/Provider Recruitment and Trainer

2000 to 2002

Develops provider recruitment programs and local system training to enhance service provision in the Early Intervention program.
Implement provider recruitment activities for the funded Early Intervention services including development of cooperative efforts with local organizations.
Maintains a monthly average of three newly enrolled providers into the system.
Develops and implements a training process and system of supports for new and existing professionals in the Early Intervention system including facilitating regular Provider Forums.
Attends meetings as are required by the LCHD, the LIC, the Illinois Interagency Council and Lead State Agency as appropriate and participate in Early Intervention and other training as appropriate.

Counselor -Initial Service Coordinator

1999 to 2000

Performs outreach, referral, intake and assessment case management services for the Lake/McHenry Child and Family Connections Program (LMCFC) for children with physical and mental disabilities between zero and three years of age.
Explains LMCFC Program to client families, caseworkers and providers and completes referrals and arranges intake meetings for families including completion of required documentation such as needs assessments and screenings of children.
Provides home visits to complete the intake and Individual Family Service Plan (IFSP) process.
Coordinates the implementation of a developmental evaluation with service providers of the family's choice.

Physician Service Coordinator

1996 to 1998

Patient Advocate and Physician/Employee liaison in fast-paced and dynamic Internal Medicine office serving 10,000 patients annually.
Medical billing and proficient in CPT codes. Monitored physician billing and office expenses.
Screened telephone calls using active and probing listening skills to detect patient's symptoms of cardiac arrest and arranged ambulance and emergency assistance.
Educated patients and managed HMO case and referral processes. Problem solved issues regarding medical insurance, Medicare, HMOs, PPOs referrals and patient accounts.

Office Manager

1990 to 1993

Supervised front desk and insurance collection staff servicing professional and amateur athletes.
Conducted sales and marketing meetings with professional athletic organizatons.
Counseled patients regarding individual treatment plans.
Problem-solved and negotiated medical contracts for professional athletes receiving medical treatment.
Wrote and implemented new office policy and insurance manual.