2008 to 2010
Oversees daily operation, supervises employees, marketing and sales
LIC Coordinator/Provider Recruitment and Trainer
2000 to 2002
Develops provider recruitment programs and local system training to enhance service provision in the Early Intervention program.
Implement provider recruitment activities for the funded Early Intervention services including development of cooperative efforts with local organizations.
Maintains a monthly average of three newly enrolled providers into the system.
Develops and implements a training process and system of supports for new and existing professionals in the Early Intervention system including facilitating regular Provider Forums.
Attends meetings as are required by the LCHD, the LIC, the Illinois Interagency Council and Lead State Agency as appropriate and participate in Early Intervention and other training as appropriate.
Counselor -Initial Service Coordinator
1999 to 2000
Performs outreach, referral, intake and assessment case management services for the Lake/McHenry Child and Family Connections Program (LMCFC) for children with physical and mental disabilities between zero and three years of age.
Explains LMCFC Program to client families, caseworkers and providers and completes referrals and arranges intake meetings for families including completion of required documentation such as needs assessments and screenings of children.
Provides home visits to complete the intake and Individual Family Service Plan (IFSP) process.
Coordinates the implementation of a developmental evaluation with service providers of the family's choice.
Physician Service Coordinator
1996 to 1998
Patient Advocate and Physician/Employee liaison in fast-paced and dynamic Internal Medicine office serving 10,000 patients annually.
Medical billing and proficient in CPT codes. Monitored physician billing and office expenses.
Screened telephone calls using active and probing listening skills to detect patient's symptoms of cardiac arrest and arranged ambulance and emergency assistance.
Educated patients and managed HMO case and referral processes. Problem solved issues regarding medical insurance, Medicare, HMOs, PPOs referrals and patient accounts.
1990 to 1993
Supervised front desk and insurance collection staff servicing professional and amateur athletes.
Conducted sales and marketing meetings with professional athletic organizatons.
Counseled patients regarding individual treatment plans.
Problem-solved and negotiated medical contracts for professional athletes receiving medical treatment.
Wrote and implemented new office policy and insurance manual.
1988 to 1990
Managed thirty employees. Facilitated weekly meetings and motivated team to set and meet weekly revenue goals. Role-played with sales staff to improve sales percentages.
Supervised psychological counselors, nurses and sales staff. Observed staff during business hours and held one on one-feedback sessions.
Trained staff on corporate policy with scripts and round robin sessions. Educated psychological staff on newest procedures, products and services through lecture.
Bachelor of Arts in Psychology