ENTERPRISE ACCOUNT MANAGER
November 2005 to January 2012
Responsible for maintaining a working relationship with assigned customers.
❖ Researching and answering any customer inquiries, including but not limited to pricing, billing, taxes and regulatory.
❖ Offering customers products that may benefit their business needs.
❖ Monitoring customer contracts to ensure contact for renewal of service agreements.
❖ Acts as liaison between customer and Executive staff.
❖ Attend trade shows and association meetings as required.
PROPERTY MANAGER/LEASING AGENT
January 2004 to November 2005
Responsible for regular inspections of over 5 multi-tenant commercial properties.
❖ Lease negotiations, preparation and coordination of new/renewal lease documents with attorney.
❖ Budgeting and financial reporting for all properties, including capital improvement projects.
❖ Directed maintenance staff of 3, supervised part-time receptionist and coordinated with numerous outside contractors.
❖ Scheduled maintenance staff and outside vendor for repairs, coordinating with tenants/owners.
❖ Collected rent when necessary.
❖ Maintained accurate leasing files.
REPAIR CENTER MANAGER
October 2002 to December 2003
Responsible for analysis and isolation of customers' service interruptions.
❖ Managing the repair process, including reporting service interruptions to the appropriate ILEC or wiring vendor, documenting all correspondence and following the ticket through completion, escalating as required.
❖ Provides support to the business department regarding special circuits and PBX issues.
SPECIAL SKILLS/CERTIFICATIONS AND LICENSURE
❖ Windows software: Windows '98, Microsoft Office 2000, Word, Excel, Outlook, Word Perfect and Microsoft Works, Microsoft Office 2003 and Power Point.
❖ Arkansas Real Estate License
Masters of Arts
Bachelor of Fine Arts
Windows software: Windows '98, Microsoft Office 2000, Word, Excel, Outlook, Word Perfect and Microsoft Works, Microsoft Office 2003 and Power Point.
Arkansas Real Estate License
Certified on Nortel 11-81C PBX through Global Knowledge