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Toni Clark

ENTERPRISE ACCOUNT MANAGER

Sherwood, AR

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Work Experience

ENTERPRISE ACCOUNT MANAGER

Navigator Telecommunications
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November 2005 to January 2012

Responsible for maintaining a working relationship with assigned customers. 
❖ Researching and answering any customer inquiries, including but not limited to pricing, billing, taxes and regulatory. 
❖ Offering customers products that may benefit their business needs. 
❖ Monitoring customer contracts to ensure contact for renewal of service agreements. 
❖ Acts as liaison between customer and Executive staff. 
❖ Attend trade shows and association meetings as required.

PROPERTY MANAGER/LEASING AGENT

Irwin Saviers Ballard
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January 2004 to November 2005

Responsible for regular inspections of over 5 multi-tenant commercial properties. 
❖ Lease negotiations, preparation and coordination of new/renewal lease documents with attorney. 
❖ Budgeting and financial reporting for all properties, including capital improvement projects. 
❖ Directed maintenance staff of 3, supervised part-time receptionist and coordinated with numerous outside contractors. 
❖ Scheduled maintenance staff and outside vendor for repairs, coordinating with tenants/owners. 
❖ Collected rent when necessary. 
❖ Maintained accurate leasing files.

REPAIR CENTER MANAGER

Navigator Telecommunications
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October 2002 to December 2003

Responsible for analysis and isolation of customers' service interruptions. 
❖ Managing the repair process, including reporting service interruptions to the appropriate ILEC or wiring vendor, documenting all correspondence and following the ticket through completion, escalating as required. 
❖ Provides support to the business department regarding special circuits and PBX issues. 
 
SPECIAL SKILLS/CERTIFICATIONS AND LICENSURE 
❖ Windows software: Windows '98, Microsoft Office 2000, Word, Excel, Outlook, Word Perfect and Microsoft Works, Microsoft Office 2003 and Power Point. 
❖ Arkansas Real Estate License

Education

Masters of Arts

University of AR-Little Rock

1996

Bachelor of Fine Arts

University of Central AR-Conway

1992

Skills

Windows software: Windows '98, Microsoft Office 2000, Word, Excel, Outlook, Word Perfect and Microsoft Works, Microsoft Office 2003 and Power Point.

Additional Information

Arkansas Real Estate License 
Certified on Nortel 11-81C PBX through Global Knowledge