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Sonia Baltazar

Stylist at White House Black Market

Beaverton, OR

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Work Experience

Stylist

White House Black Market
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Tigard, OR
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2011 to Present

• Personal, one on one, styling appointments with individuals for special events or every day wardrobe. 
• Greeting and welcoming clients, ringing up purchases and creating a personable experience for each client.

Sales

Rapid Technologies
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Beaverton, OR
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2008 to Present

• Performed receptionist duties such as faxing, filing & phone support. 
• Data entry, order entry, created purchase orders, packing slips & all necessary shipping documents. 
• In 2009, I was promoted from administrative assistant to the sales team. 
• Managed company's social networking accounts on Facebook & Twitter. 
• Reached out to new & existing customers to maintain and grow my own client base & build solid relationships. 
• In 2010, I represented the company at one of our largest client's yearly golf tournament for vendors in Dallas, Texas. 
• Worked closely with support staff to ensure all orders met each customer's specifications. 
• Took multiple phone calls, instant messages & emails from customers looking for parts; answering all in a timely & calm manner. 
• Exceeded both monthly & quarterly sales goals on a consistent basis.

Admin

Houston's Inc
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Wilsonville, OR
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2005 to 2008

Assistant/Returns Department Lead 
• Cross trained in the receptionist, customer service & returns department positions. 
• Provided friendly, efficient, & personal customer service. 
• Together with the help of our warehouse staff; I would monitor returns, issue credits & trace packages that had been lost, mis-shipped or short shipped. 
• Worked with Fedex, UPS & DHL to track, reroute & files claims for lost or damaged orders. 
• In 2007, I was promoted to the Returns Lead, becoming head of that department.

Order Fulfillment

Nike Distribution Center
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Wilsonville, OR
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2004 to 2005

General Warehouse 
• Picked & packed shoes in Order Fulfillment. 
• In 2005, I was asked to switch from day shift to graveyard in order to train other employees.

Education

Portland Adventist Academy - High School

Additional Information

QUALIFICATIONS: 
• 7 years of combined sales & customer service experience in both a retail & office setting.. 
• Ability to maintain a friendly yet professional manner in all work related tasks. 
• Excellent 10 key speed. 10,000+ lines per hour. 
• Typing 50-60 WPM. 
• Microsoft Programs: Word, Excel & Outlook. 
• 3+ years of up to date training in the computer hardware & I.T. Parts industry