William Burch has been in the managerial, project management, business development, communications, and nonprofit management industry for over fifteen years, and brings an extensive working knowledge both the business and non-profit community. He has consulted numerous businesses, entrepreneurs, nonprofit organizations, political candidates, and church groups with strategic planning, management, event planning, and youth organizing. Recognized for his ability to identify continuous change actions to create effectiveness, efficiency and enhance quality. He is experienced in driving new improvements. He also possesses strong team leadership, motivational, and coaching skills. He maintains a consultative coaching style and has extensive interviewing and hiring experience. As well as placing a strong focus on establishing performance goals to meet efficiency levels, sales targets, and quality assurance standards.
Author/Advisory Board Member/Public Policy Advisor
2011 to Present
Active advisory board member responsible for meeting quarterly to assist state agencies in developing and modifying employment plans geared towards achieving affirmative action and equal employment opportunity goals. The employment plan is designed to require the Illinois Department of Central Management Services (CMS) to develop and implement plans to increase the number of African Americans employed by state government, especially in supervisory, technical, professional and managerial positions. Once plans are developed, state agencies are required to implement them and report annually on their progress.
The plan was written and lobbied by Greene Acres Consulting Group
Senior Business Consultant/Project Manager
2007 to Present
Provides support entrepreneurs, businesses, nonprofits and individuals in their efforts to develop, implement, and evaluate plans for growth, sustainability, promotion and change. Consulted for numerous start-up businesses, nonprofit organizations and political candidates with strategic planning, business development, management, event planning, and youth/community organizing.
Inquiry Response Specialist
January 2008 to May 2010
Assigned to Colorado Technical University provided quality customer service with a high volume central processing and enrollment center. Represented On-line Universities and responded to customer calls and inquiries regarding online degree programs. Collected customer demographics while; accurately and efficiently inputting data utilizing the exception alpha-numeric keyboarding skills. Kept apprised of products, services and promotions and expedited and facilitated the escalation of customer service issues.
Unit Director/Community Organizer/Youth Organizer
December 2004 to November 2007
Managed daily operations of Black Youth in Action at two sites in Englewood. Served as interim program coordinator for 70 to 100 youths, research and write grant proposals. Responsible for budget design and supervision of volunteers and personnel. Developed and implemented the youth programs and its various components. Facilitated bridging school and community partnerships, coordinated peer leadership components at BYIA. Created BYIA staff program training curricula. Facilitated programs that included but not limited to community justice for youth, Operation R.O.O.M (Raising Our Own Men), winter coat drives, holiday food basket give-a ways, Passages Mentoring Program, and Englewood World AIDS Day Youth Summit.
January 2004 to June 2005
Responsible for customer invoice generation with a focus on billing timeliness and accuracy for a specific customer. Task(s) include billing quality, Purchase order Acquisition/ Resolution; unbilled revenue resolution, Manual/ Customized invoicing to meet customer requirements; accurate meter read input; audit compliance and other billing related tasks as required. Participated in root cause drill down analysis of recurring invoice errors/disputes and implement process change to prevent errors and reduce cycle time. Member of Lean Six Sigma Black belt project(s) and successfully completed Sarbanes-Oxley training. Awarded the 2005 GE Imagination Award for leading the team in a Desktop Billing Development Project.
Senior Operations Team Leader
October 2000 to June 2003
Reported directly to the Manager of Bondholder Relations. Made customer service operation recommendations and ensured the implementation of new and revised systems, procedures, policies and methods. As team leader, motivated and supervised an outbound call center staff of 30 staff. Developed a system and call scripts to facilitate the efficient management of call volume. Provide customer service excellence and technical support on Avaya systems. Conducted hundreds of interviews with responsibility for the placement of over 30 employees. Ensured strict adherence to company policies and procedural guidelines.
August 1994 to October 2000
Responsibilities included performing transactions processing functions on internal Investment Accounting system and other systems as needed. Handled customer inquires regarding trades held in Safekeeping. Performed balancing functions; handling clerical functions such as maintaining documentation on the Investment Accounting system files. Confirm transactions information and approvals with internal/external customers. Utilized operating systems such as: Real Time systems, Polaris, Bankers Trust and FTC Client system.
MS in Education Policy Studies
BA in Business Management
SpecialtiesBusiness development, community organizing, strategic planning, communications, program & curriculum development, event planning, and board development.