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Stephanie Bumpus

Highly Motivated, Self Starter, Strong Interpersonal Skills & Very Professional

Greensboro, NC

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Obtain a professional position that leverages my organizational, planning, and financial skills within a company that offers challenging opportunities.

Willing to relocate to: Myrtle Beach, SC

Authorized to work in the US for any employer

Work Experience

Site Supervisor

Universal Protection Services
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Greensboro, NC
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July 2014 to Present (1 year, 10 months)

Responsibilities 
Manage security officers’ time, scheduling and serve as liaison with employee contractor.   
 
Ÿ Monitor Closed Circuit TV to ensure that no suspicious activities are taking place on the premises. 
 
Ÿ   Maintain and activate all security temporary badges for visitors and contractors on a daily basis. Create new badges for permanent employees.  
 
Ÿ Back up computer badge monitoring system and generate monthly security reports for Building and IT Managers.  
 
Ÿ Train officers on a monthly basis to ensure that all safety and security measures are enforced.  
 
Ÿ Ensure all officers are clean, neat and professionally dressed for daily inspections.  
 
Ÿ Ensure all client’s memos and emails are handled promptly and effectively. 
 
Skills Used 
Outstanding customer service skills, telephone etiquette and strong interpersonal skills

Security Officer

Lankford Protective Services
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Greensboro, NC
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December 2013 to July 2014 (7 months)

Responsibilities 
Hand wand people after going through the metal detector to ensure that no illegal items are brought into the Guilford County Court House. 
 
Ÿ Responded to alarms and emergencies and assist staff with all routine requests in order to maintain a secure environment. 
 
Ÿ Performed daily lock and unlock of numerous rooms/buildings and ensure the safety of the premises via foot patrol. 
 
Ÿ Observed and reported misconduct via two way radio to headquarters. 
 
Skills Used 
Professionalism and very observant

Clinical Administrative Coordinator

United Healthcare
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Elkridge, MD
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December 2012 to September 2013 (9 months)

Responsibilities 
Ÿ Conducted a high volume of outbound calls to members of the health plan to schedule them for their in-home visit with a doctor or nurse practitioner. 
 
Ÿ Assisted inbound callers with their inquiries by using active listening skills, answered any questions and routed calls to appropriate department. 
 
Ÿ Followed system procedures, verified member information and updated any necessary changes. 
 
Ÿ Was promoted to position where was responsible for ensuring quality assurance -- by conducting quality audits of customer service representatives -- ensuring company compliance. 
 
Ÿ Contributed to improvements in company quality and training procedures.

Office Manager

Peakland Coffee
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Laurel, MD
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July 2006 to July 2012 (6 years)

Responsibilities 
 Responsibilities included interacting with upper management. 
 
Ÿ Analyzed and utilized information to build recommendations to reduce errors and improve process performance. 
 
Ÿ Was responsible for customer invoicing and receivables -- including: cash receipts and billing adjustments. 
 
Ÿ Processed monthly equipment inventory, product inventory and sales reports. 
 
Ÿ Coordinated office equipment maintenance; expedited requests for repairs or service. 
 
Ÿ Created and maintained filing system that contained personal, confidential, and classified information. 
 
Accomplishments 
Constant contribution to ways company can increase in revenue  
 
Skills Used 
Outstanding customer service skills, telephone etiquette and strong interpersonal skills

Education

N/A in Criminal Justice

Montgomery College -
Rockville, MD

1987 to 1989

Skills

Ÿ Working knowledge of Word, PowerPoint, Excel, Outlook, Lotus Notes, WordPerfect, Hawkeye Scheduler, Vendmax and Great Plains Ÿ Familiar with PeopleSoft and SOARS Ÿ Data Entry - 10208 KPH and Typing - 60 WPM