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Sales & Service Manager for Project and AMC

Warehouse Manager, Sales & Service Manager, Project Manager, Operation Manager

Dubai

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Career objective 
A target focused, commercially aware and highly self-motivated enthusiastic manager with 15years experience in Sales & Service, Logistics, Transport, Purchase, and Customer Service. Paying more attention to build a strong team of professional staffs, aiming to maintain excellent operation, cost saving to run the business successfully. I am keen to apply management skills to drive long term company growth & success. 
 
Key Skills and Expertise 
• Efficient Logistics planning, Warehouse Management & inventory controlling. 
• Expert in Purchasing based on supplier evaluation, quality assurance, delivery speed lead-time, and payment terms. 
• Cost conscious to control expense and increase profit. 
• Customer focused & Results oriented. 
• Project management. 
• Excellent Managing a service team and staff training for improvement. 
• Team leadership for better staff controlling and increasing productivity. 
• Experienced in handling transport, controlling fuel & maintenance. 
• Stock forecasting to maintain stock level and utilizing non-moving stock. 
• Technical support for Home appliances Service team. 
• Mechanical support for Auto repairing and trouble shooting. 
• Excellent knowledge Computer’s software Inventory/Service Management systems (Oracle ERP, Cosmos Uni ERP, SAP, Online Web portal) and MS office packages.  
• Enthusiastic, problem solver, and helping hand to others. 
• Proper Budgeting to gain maximum profit and decrease expense.  
 
Education 
 Bachelor Degree Commerce 
 Computer diploma of Information Technology 
(Windows, Networking, Hardware, Software packages)  
 
Professional Certification/Training  
 Cosmos Uni-ERP Inventory/Service Management Course 
 Supply Chain Management training from Samsung Gulf Fze 
 GSPN web portal Service & Inventory management. 
 Associate Diploma of Air-conditioning & Refrigeration 
 Best employee appreciation certificate from JAM

Willing to relocate to: United Arab Emirates

Work Experience

Sales & Service Manager for Project and AMC

Rashid Al Majid Trading
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Dubai
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August 2016 to Present

 Coordinating internal resources and third parties for flawless execution of projects. 
 Ensuring that all projects are delivered on-time, within scope of work & within budget. 
 Ensuring resource availability and allocation.  
 Work distribution and assigning the technician 
 Estimation and coordination with customer. 
 Developing a detail plan to track work progress 
 Report and escalate to management as needed. 
 Strong working knowledge of Microsoft office. 
 Analyses statistics and compile accurate reports. 
 Providing customer service support. 
 Purchasing handling and stock forecasting. 
 Inventory control and warehouse management. 
 Leading a technical team of service and projects. 
 Directs the daily operations of customer service teams. 
 Handling complex and escalate customer service issues. 
 Coordinating & managing customer service projects and initiatives 
 Staff training and improvement plans.

Warehouse Manager

juma Al majid group UAE
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Dubai
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June 2004 to June 2016

Holding more than 13,000 Spare Parts responsibility. Stock accuracy 99%. 
Closely monitoring storage, distribution of goods in warehouse. 
Shipping sales order for local and export customers.  
Oversee Picking, packing, and dispatching to avoid discrepancies and maintain 100% accuracy in deliveries. 
Involvement in consignment receiving, system receipt, and allocation.  
Stock forecasting, timely stock checking, stock assessment, reallocation to manage space for new arrivals, sorting & bar coding to all items.  
Updating bin location in system once allocation done for new arrival. 
Following safety & security procedures to secure the warehouse. 
Compiling and maintaining records, statistical information and reports e.g. monthly consignment report, monthly stock report, discrepancy report, damages report, Claim issues, and ageing stock report etc.  
Ability to establish a rapport with people from all social backgrounds. 
Providing ageing report to management and following disposal procedure.  
Ensuring that all appropriate documentation is kept on file and available for future retrieval. 
Supporting to Home Appliances Service team for similar parts search. 
Training to new staff for inventory and warehouse management. 
 
Installation Supervisor 2009 to 2011 
Responsible for delivery & installation of Home appliances products. 
Maintaining record in excel for Installation Requests. 
Calling to customers for Purchase confirmation, availability and location. 
Installation requests distribution as per deliveries location. 
Planning and scheduling the deliveries for each technician’s assigned district. 
Assign job and coordination with stores and follow-up to issue the items against the Sales Order. 
Coordination with sales man through phone and through citirix internal mail. 
Sending mail for deliveries updates and confirmation to all concerns. 
Staff training for new models through video and user manual. 
Transport In-charge 2007 to 2008 
Planning, routing and tracking of 50 vehicles for product deliveries with in UAE. 
Updating deliveries record in system and providing necessary information to all concerns e.g. Driver Name, Mobile number, and Vehicle number. 
Scheduling vehicle maintenance like oil filter change and general maintenance to maintain good condition. 
Tracking vehicle mileage and fuel consumption. 
Updating database for all transportation activities. 
Purchaser 2004 to 2007 
Purchasing finished products & spare parts for inventory to maintain stock level. 
Coordination with International and Local suppliers. 
Maintaining supplier’s contracts, quotations and updating record timely. 
Preparing PO and LPOs “purchase orders & local purchase orders” by verifying specifications, price comparison, quality, and lead-time for delivery. 
Obtaining recommendations from suppliers for substitute “superseded” items. 
Preparing PR “purchase requisition” for approval. 
Follow up for delivery, receipts, and discrepancies e.g. Shortage, damages, wrong delivered. 
Invoices submission to accounts for payment release and follow-up for in time payments. 
Payment of custom duty, freight charges and shipment handling charges. 
Announcing the receipt’s information to all concerns for stock availability.  
Coordination with cost accountant for costing and updating the unit cost.

Assistant Accountant

Al Majid Trading
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Abu Dhabi

o Responsible for handling accounts. 
o Recording revenue, expenses, inventory & ensuring proper documentation.  
o Petty Cash handling. 
o Customer coordination for payment. 
o Coordinating with logistics Dept. in improving and managing supply chain activities.  
o Record maintaining to ensure all documents are secure for future reference. 
o Updating Sales record in accounting software. 
o Coordination with salesman for invoices, collections.

Education

Graduate in Commerce

Islamia University
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Pakistan

Diploma of Information Technology in Computer Softwear, Windows, MS Office, Networking, Hardware

Digitech computer college
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Pakistan

Associate Diploma of Airconditioning & Refrigeration in Manufacturing, Trouble Shooting, Designing,

Punjab Technical College
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Pakistan

Training Course in Supply Chain, Logistics and Transport

Samsung Gulf Fze
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Dubai

Skills

Warehousing Expert, Customer Service, Technical Knowledge, Excellent Computer Software, Hardware Knowledge, Good Team leadship Qualities, Excellent knowledge of transport handling, (10+ years)

Awards

Best Employee Certificate awarded

December 2014

Best Employee certificate awarded in 2014

Certifications/Licenses

Light Vehicle license

September 2006 to September 2016