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Customer Service Representative

NCO

Greensboro, NC

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To obtain a position that will enable me to utilize my strong organizational skills, educational background, and ability to work well with others.

Work Experience

Customer Service Representative

NCO Financial Systems
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Greensboro, NC
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July 2010 to September 2011 (1 year, 2 months)

Provide great Customer Service 
● Assist in maintaining the image and growth of UPS business 
● Help with the shipping of packages for UPS

Sales Representative

Express Clothing
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Greensboro, NC
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November 2008 to October 2009 (11 months)

Maintain an awareness of all promotions and advertisements 
● Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service 
● Assist in floor moves, merchandising, display maintenance, and housekeeping 
● Aid customers in locating merchandise 
● Communicate customer requests to management 
● Assist in ringing up sales at registers and/or bagging merchandise 
● Assist in completing price changes within the department 
● Assist in processing and replenishing merchandise and monitoring floor stock 
● Participate in year-end inventory and cycle counts 
● Any other tasks as assigned from time to time by any manager

Team Member

Wendy's Hamburgers
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Greensboro, NC
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May 2008 to August 2008 (3 months)

Performed clerical work including data entry and filing documents 
● Displayed customer service skills 
● Assisted in store openings and closing 
● Assisted with daily transactions of cash

Crew Member

Grande Theater
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Greensboro, NC
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March 2006 to May 2008 (2 years, 2 months)

Performed clerical work including data entry and filing documents 
● Performed clean up task 
● Helped regulate customer transactions 
● Performed money transactions with tickets, food, and beverages

Education

Bachelor of Science in Criminal Justice

Guilford Technical Community College -
Greensboro, NC

Additional Information

Skills: Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint), Speaks 
Somali, English, Swahili and Arabic fluently