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Adriene Berry

Compliance Manager

Philadelphia, PA


Work Experience

Compliance Manager

MJB & Associates
Philadelphia, PA

2010 to 2011

Xmetal Documentation Specialist

American Insurance Institute
Malvern, PA

2009 to 2010


Southwest Senior Cneter
Philadelphia, PA

January 2008 to November 2008

Office Manager

Rania Major-Trunfio PC
Philadelphia, PA

2006 to 2008


Human Services Program

Orleans Technical Institute -
Philadelphia, PA

2011 to 2012

Certificate in Technology/Phlebotomy

Harrison Career Institute -
Philadelphia, PA

2001 to 2002

Additional Information

Administrative Skills 
• Handled all office correspondence via email, fax, phone and regular post mail. 
• Acted as a general administrative liaison for out of office Reps, CEO and CFO 
• Filed and maintained records 
• Scheduled appointments 
• Maintained and updated appointment calendars 
• Maintained quarterly newsletter 
• Transcribed interviews 
• Managed a three person administrative staff 
• Interpreted and communicated procedures and policies to staff 
• Delegated assignments as necessary 
• Prepared and maintained records and reports, such as budgets and personnel records. 
• Implemented compliance-related policies and procedures 
Customer Service Skills 
• Operated telephone switchboard to answer, screen and forward calls 
• Received payments and recorded receipts for services 
• Greeted clients 
• Scheduled appointment and trial dates 
• Provided information of services provided 
• Checked to ensure appropriate changes were made to resolve customer problems 
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken 
Technical Skills 
• Intermediate Knowledge of Microsoft Word, Excel and Outlook. 
• Tagged HTML documents and prepared them for module building phase 
• Converted workflow charts into a series of instructions and coded them. 
• Conducted trial runs of applications to ensure that they produced the desire results