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Adriene Berry

Compliance Manager

Philadelphia, PA

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Work Experience

Compliance Manager

MJB & Associates
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Philadelphia, PA
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2010 to 2011

Xmetal Documentation Specialist

American Insurance Institute
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Malvern, PA
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2009 to 2010

Receptionist

Southwest Senior Cneter
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Philadelphia, PA
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January 2008 to November 2008

Office Manager

Rania Major-Trunfio PC
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Philadelphia, PA
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2006 to 2008

Education

Human Services Program

Orleans Technical Institute -
Philadelphia, PA

2011 to 2012

Certificate in Technology/Phlebotomy

Harrison Career Institute -
Philadelphia, PA

2001 to 2002

Additional Information

Administrative Skills 
• Handled all office correspondence via email, fax, phone and regular post mail. 
• Acted as a general administrative liaison for out of office Reps, CEO and CFO 
• Filed and maintained records 
• Scheduled appointments 
• Maintained and updated appointment calendars 
• Maintained quarterly newsletter 
• Transcribed interviews 
• Managed a three person administrative staff 
• Interpreted and communicated procedures and policies to staff 
• Delegated assignments as necessary 
• Prepared and maintained records and reports, such as budgets and personnel records. 
• Implemented compliance-related policies and procedures 
Customer Service Skills 
• Operated telephone switchboard to answer, screen and forward calls 
• Received payments and recorded receipts for services 
• Greeted clients 
• Scheduled appointment and trial dates 
• Provided information of services provided 
• Checked to ensure appropriate changes were made to resolve customer problems 
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken 
Technical Skills 
• Intermediate Knowledge of Microsoft Word, Excel and Outlook. 
• Tagged HTML documents and prepared them for module building phase 
• Converted workflow charts into a series of instructions and coded them. 
• Conducted trial runs of applications to ensure that they produced the desire results