To secure an IT position with where my experience, Microsoft certification, technical aptitude, and problem solving ability will enhance technical support and benefit operational efficiencies.
Information Systems Security Analyst
July 2009 to Present (6 years, 10 months)
Gather and process Security Requests submitted by department Directors for access changes to end users.
Create user accounts within clinical applications based on department and job responsibilities.
Some of the applications include: Ibex, Invision, DMAP, Unison, UHC, BCBS, Scheduling.com, WebMD, Coventry, DPCI, Accudose.
Update the Applications Matrix to provide the proper access type for all positions.
Process bi-weekly orientation accesses for all new hires with as many as 40 weekly during the summer months.
Process employee Status Changes which is provided by HR weekly.
Perform audits to verify users that should or shouldn't have access.
PC Network Technician
Provide support for mobile devices with Windows and Apple operating systems.
Network troubleshooting and maintenance.
Manage user accounts in Active Directory as well as clinical applications.
Windows troubleshooting and maintenance.
Cisco Switch trouble shooting and maintenance using Cisco Works.
DHCP reservation management.
Installing, patching and fluking network lines.
Printer installation/repair and maintenance.
Created and maintained support documentation for multiple clinical applications.
McAfee antivirus experience troubleshooting and maintaining epo server/client software.
Installing the EMR (Electronic Medical Records) applications using McKesson.
Senior Helpdesk Technician
First level resolution for calls ranging from password resets to application maintenance via remote assistance.
Support the new EMR (Electronic Medical Records) and portal applications for patient care and troubleshoot problems.
Provide a calming approach to users in distress to help expedite support of their needs.
Create work orders in Track-it to follow work flow and delegate tasks to various IS Groups.
Network Administrator Assistant
May 1996 to February 2009 (12 years, 9 months)
Identify research and resolve technical problems including hardware, software, configuration and connectivity.
Install, configure and maintain organizations Novell 5.0 network system and supporting software.
Manage the deployment, Maintenance, support and upgrade of servers, desktops PC, hardware, software and operations systems.
Designed and implemented Category 5 Cable wiring throughout entire building.
Directed, established, planned and implemented policies and procedures supporting the organization's PC support services.
Office Engineer/ System Administrator for Field Office
Setup and maintained the network in the field office where both wired and wireless infrastructure was used.
Managed various inspection aspects including supervision of summer interns, work distribution, inventory management, change orders and estimates for multi-million dollar projects.
Used Excel to create, maintain, verify and generate various reports including accounts receivable/payables, construction/engineering reports.
Ensured that construction procedures/polices and safety guidelines were followed and addressed in a proper manner by the Maintenance of Traffic division.
Manage and inspected survey crews work including construction layout, structural design calculations and topography information.
September 1985 to June 1987
I enjoy working with new technologies and troubleshooting when things don't always work the first time.
Ability to quickly learn and implement new technologies and software.
Network setup and management using Windows […] OS X/Solaris
Skilled interpreter of systems repair and support to end users in a helpdesk environment.
Microsoft Office Suite and various corporate applications such as SharePoint.
Building, maintaining and repairing computer hardware.