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Computer Hardware Technician (contractor)

Computer Hardware Technician (contractor) - Linkedin

Newark, CA

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To acquire a position in the IT industry where an extensive knowledge of current generation software and hardware can be contributed alongside: administrative, customer service, leadership, entrepreneurial, and analytical skills to help benefit the company in delivering a promise to their customers and clients.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Computer Hardware Technician (contractor)

Linkedin
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Sunnyvale, CA
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May 2016 to Present

Image, encrypt, and configure Mac/PC hardware for end users 
• Troubleshoot user's equipment with hardware 
• Deploy entire desk setups for all new hires/interns on a weekly basis, as well as peripheral and monitor requests 
• Receive large $200k+ orders from Linkedin and verify all assets are accounted for in hardware tracking spreadsheets 
• Verify, assign, and track Service Now ticket requests related to the Hardware Team 
• Responsible for all life-cycle inventory practices

E-Commerce Small Business Owner

Amazon
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Newark, CA
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March 2012 to Present

Handle all aspects of running an e-commerce business: list and ship items, respond to customer inquiries, manage inventory, market research, promotions, new product management, marketing and advertising, competitive analysis, debt-income ratio, profit-margin analysis, product returns, monthly accounting measures, etc. 
• Process over 5500+ orders yearly, averaging between $10,000-$13,000 per month in gross sales, while maintaining a feedback score of 99% with over 2232 customer ratings total

IT Helpdesk Technician

Amazon
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Mountain View, CA
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July 2012 to January 2014

Administer high value hardware and accessory tickets requested by Google Employees via 'Remedy' and 'Camp' ticket databases 
• Handle projects that require the use of excel spreadsheets and a vast knowledge of International/Domestic shipping restrictions, as well as strict SLA requirements 
• Verify if Google employees are eligible for hardware refreshes by using various auditing techniques 
• Respond to emails and deliver customer service to users on a daily basis regarding any questions or inquiries on software and hardware 
• Handle HR related EXIT tickets and coordinate successful collection of former employee equipment 
• Coordinate large quantity hardware and accessory allocation for Google related events, either onsite or offsite

Chrome Support Technician

Amazon
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Mountain View, CA
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November 2011 to July 2012

Assist employees with requests that are issued by Google Executives for their Chrome Project 
• Handle various inventory tasks such as imaging Chrome devices, cycle counts, auditing, assigning hardware to Google employees, receiving shipments, product returns, and package equipment for deployment to Google employees, interns, and contractors

Education

Bachelor of Science in Business Administration

DeVry University
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Fremont, CA

July 2008 to October 2011

Skills

Imaging (5 years), Microsoft Suite (10+ years), Ticketing systems (5 years), Online Marketing and Sales (5 years), Cycle Counting (5 years), Hardware Support (5 years), New-hire deployments (5 years)

Additional Information

Technical Summary: 
• Proficient in Microsoft Suite (Excel, Project, PowerPoint, Outlook, Word) 
• Ability to Image, encrypt, and configure Mac/PC hardware for end users 
• Experience with Service Now, Remedy and CAMP ticketing systems 
• Execute various quality assurance measures with Google Chrome devices 
• Strong attention-to-detail using cross referencing tools within a database 
• Perform cycle counts on high value inventory and input into databases for inventory management 
• Strong multi-tasking skills and ability to work in a fast-paced environment