Highly experienced and effective customer service professional with a deep understanding of customer satisfaction, administration processes, rules and regulations in both union and non-union environments. Delivers accurate and efficient administration functions in accordance with organizational processes. Works independently or as part of a team, interacting successfully with management, and staff at all levels with excellent interpersonal and writing skills.
A multi-tasker who employs extensive industry knowledge and hands-on experience with day-to-day operation to administer excellent systems for numerous clients simultaneously. Ensures organization compliance with all laws, rules, regulations, standards, policies, and procedures.
• Employs strong customer service skills to provide accurate information and resolve issues.
• A detail-oriented professional who contributes to effective organizational operation through maintenance of accurate records and reports.
PSE Mail Processing Clerk
March 2012 to May 2013
Performs a variety of clerk duties require to process mail using automated mail processing equipment or manual methods of sortation and distribution. Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers are in place.
October 2009 to March 2012
Work in The Children’s Hospital of The King’s Daughters in the Nutrition department. Prepares and delivers meal trays for the patients, mixes pre-term, infant and pediatric formulas, help with the preparation, set up, and break down of certain catering functions.
October 2008 to October 2009
Front desk receptionist, schedule appointments, check-in and discharge patients. Dispense and refill medications. Also performed customer service, data entry, faxing, filing and running daily reports to ensure the office runs efficiently.
April 2007 to October 2008
Received daily orders via telephone, process the orders, excellent customer service and data entry.
Front desk receptionist, answered a multi-line telephone system and greeted guests and employees.
Receptionist, answered multi-line telephone system, entered in time for attorneys, sorted mail, sign for packages, greeted guests and employees.
April 2006 to March 2007
Answered multi-line telephone system, greeted agents and clients, handled insurance payments, type new business letters and various correspondences, prepared various excel spreadsheets, sent out lotus notes, faxed, filed, collate, sent mail out and signed for incoming packages.
September 2004 to March 2006
Norfolk Naval Shipyard, performed various cleaning duties to keep the buildings in a clean fashion.
Customer Service Representative
June 2004 to September 2004
This is a Pay Day Loan Company. Opened and closed the store, daily bank runs for deposits and collections, customer service, cash handling, collections, data entry, verification of employment and home addresses.
March 2003 to November 2003
Countrywide Home Loans
Pre-closing, filing, faxing, and scheduling loans for closing. Data entry and verification of employments.
Performed verification of employment and degrees.
New World Mortgage
Prepared files for auditing and customer service.
Medical Laboratory Technology
2012 to 2013
1996 to 2000
Knowledge of Microsoft Word, Excel, Lotus, Power Point, AS400, SAP, ImageMaster, Collection Master, Juris, Practice Manager, Internet savvy, Answering telephones, Customer service, 10 key, Data entry, Excellent organizational skills, multi-tasked oriented, Interpersonal skills, Faxing, Filing and Collating