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Autumn Coleman

CUSTOMER SERVICE/ADMINISTRATIVE PROFESSIONAL

Inglewood, CA

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A gifted Customer Service Representative with extensive experience in performing office support duties which involve providing information to clients, payment processing, complaint resolution, records management, and other duties as assigned. 
 
• Deliver world class customer service while building customer satisfaction and loyalty. 
• Train, motivate, and supervise customer service employees. 
• Prepare and review letters of explanation and office correspondence. 
• Ability to interact effectively with people in different levels of an organization, both internally and externally.  
• Possess high energy, positive attitude, excellent phone presence, attention to detail, and strong service ethic. 
• Excellent written and verbal business appropriate communication skills. 
• Familiarity with mass e-mail programs and Microsoft Office.

Work Experience

Office Manager/ Customer Service

Clear Source Communications
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Lawndale, CA
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November 2012 to Present

Responsibilities 
• Employed multi-tasking skills to react to changes in a fast paced environment 
• Supervised weekly scheduling of 6 to 10 departmental team members 
• Served as a liaison between team employees and management 
• Responsible for office document management 
• Calculate & Process weekly payroll 
• Oversee daily office operations and management of office equipment 
• Schedule client installation appointments and order resolution. 
 
Skills Used 
Conflict resolution, payroll calculation and preparation, 10 key by touch, multi-line phone use, email, world wide web, Microsoft Office

Dispatcher/ Customer Service Rep

La Fleur Limousine
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Los Angeles, CA
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October 2010 to Present

• Communicate via telephone with clients, affiliates and vendors. 
• Meet and Greet clients and visitors. 
• Create and modify documents using Microsoft Office. 
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing. 
• Work to resolve client issues and concerns. 
• Make/ edit reservations in software system. 
• Dispatch jobs to drivers. 
• Negotiate with potential clients under supervision of management. 
• Coordinate and maintain records. 
• Setup and coordinate meetings and conferences. 
• Maintain a working knowledge of company software. 
• Answer high volume phone calls and direct incoming phone calls.

Clerk/ Admin Assistant

L.A. County Office of Education GROW Program
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South Gate, CA
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August 2009 to October 2010

• Perform general clerical duties in an assigned office area in accordance with well-defined guidelines; file and retrieve records in appropriate alpha or numeric sequence. 
• Purge, update, duplicate or verify information in records as requested; receive, pack and identify records for storage; shred obsolete or confidential materials as assigned. 
• Provide clerical assistance to other departmental personnel as required; sort, alphabetize and process forms and other written materials. 
• Operate standard business machines and other equipment in assigned areas; order, stock and shelve office supplies; and maintain file room in a neat and orderly condition. 
• Assist facilitators with teaching Job Skill Preparation classes, as well as conduct client job search. 
• Document client files, maintain attendance roster, prepare reports on employment status.

Customer Service Representative

Nationwide Security & Building Services
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Downey, CA
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August 2007 to March 2008

• Processing incoming service request while providing excellent customer service. 
• Dispatching service requests to technicians and/or sub-contractors. 
• Promptly responding to all customer inquiries. 
• Locating and securing new service providers, and following up to ensure that service requests are handled efficiently. 
• Responsibilities required extensive phone and computer/e-mail usage.

Corporate Administrative Assistant

Michael L. Stokes Mortgage & Realty Corporation
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Culver City, CA
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August 2006 to May 2007

• Provide administrative support for the CEO and President including managing calendars, making travel arrangements, handling telephone communications, greeting and directing visitors and filing branch contracts/ expense reports. 
• Organize meetings, conferences, travel arrangements and other special events for CEO, President and Director’s including regularly scheduled Board of Director’s meeting/ calls  
• Screen and evaluate incoming and outgoing correspondences while preparing responses as appropriate. Manage everyday office procedures and equipment. Faxing, filing, emailing. 
• Conduct employee selection for new hire process, complete and submit employee packets for contracts with HR consultant.  
• Supervised 10 administrative assistants with office procedures, new hire packages, time sheets and branch loan activity logs. 
• Originating files in Encompass and Calyx Point for loan processing.  
• Request disclosures, clients bank statements, mortgage statements, and insurance. Request value checks from appraisers at loan officer request.

Senior Customer Service Agent

FedEx Express Corporation
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Los Angeles, CA
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June 1998 to October 2006

Quickly and effectively solve customer challenges while providing excellent customer service. 
• Tracking and updating shipping records for customer satisfaction. 
• Updating and inputting timesheets for payroll and process freight charges via cash, check or account.

Service Assurance Agent/ Admin Assistant

FedEx Express Corporation
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Los Angeles, CA
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October 2003 to May 2006

• Support Senior Management and Operations Management in monitoring employees on company policies and procedures.  
• Maintain quality control/ satisfaction records while seeking new ways to improve customer service  
• Support Sales reps in opening accounts and upgrading existing service.  
• Assisting customers with all shipping and tracking needs

Education

Organizational Management

Ashford University -
Clinton, IA

2012 to 2014

Biological Science

El Camino Community College -
Torrance, CA

Skills

Microsoft Office, Inventory Management, Quality Assurance, Office Management