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Bonnie Laux

Entrepreneur, Internet Marketing Guru, Graphic Designs Online, Student, Administrative Assistant, Medical Billing Specialist, SSA Claims Clerk (OA), Financial/Personal Banker, Enrollment Associate, IRS Group Secretary, Accounts Receivable/Accounts Payable, Clerical, Bookkeeper.

Anchorage, AK

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07/20/04-PRESENT Home-Based Online Businesses in Internet Marketing, Graphic Designs, Administrative Assistance, Extentive Customer Service Experience in Anchorage, AK. 
 
I worked online for an online newspaper business, as the director selling advertising to local businesses in Anchorage, AK. I did not make any money with this online newspaper business, (but I paid a monthly fee to the person organizing the online newspaper business). I learned how on my own: to graphic design my post to the online newspaper from training that I received. The personal advertising was for businesses in Anchorage, AK. I usually gave everyone free advertising to get the feel of it. It was a great learning experience for me. This was a new aspect for online advertising; but the company did not work financially for me. Appeared no one wanted to purchase online advertising at the time. I worked with many, different online affiliate programs, but did not make much money with these programs, either. I am enjoying my online experiences. I worked selling Avon Products, made some money with this business. I have had a great amount of customer service experience with my customers, and or clientele. I'm trying to find a good paying job that I will be able to stay on for a long time. I am a hard-working individual, and a good team player in the workplace. Thank you so much for your time. 
 
02/03/04 - 07/19/04- (Contract Temporary Government Hire.) Express Personnel, Denver, CO, working in Anchorage, AK - Administrative Assistant. 
 
•Position called to be exceptionally organized, and resourceful, detail oriented with a wide range of skills to accomplish. 
• Efficient, Reliable, Dependable - is consistently at work and on time. Adaptable, learn new systems quickly, and take initiative. 
• Abilities to plan, organize, manage, and perform multiple secretarial and administrative duties with great results - uses time efficiently. Handled travel forms for staff. Handled Staff Inventory. Handled Staff University forms for federal training. Duties, as assigned by supervisor and staff. 
• Ability to compose, and edit correspondence using correct grammar, punctuation, and spelling. Writes clearly. Able to read and interpret written instructions. 
• Ability to research, compile and analyze information. 
• Payroll using QuickTime, Data entry into PC program system for agency/company. Handled large Filing System 
• Composed, typed letters to various situations regarding business for the agency 
• Temporary contract assignment; job ended. 
 
1989 -2002 - Social Security Admin Anchorage, AK - Claims Clerk (Office Automation). 
Detailed Description of Duties: I scheduled appointments for the office (title II and title XVI) by calling the clients or sending a notice. I received leads from TSC or other sources and scheduled these leads. I screened appointments by querying to determine prior filing insured status, etc. I re-scheduled appointments in emergency situation or when requested by clients. (Percentage of time handled 75% daily) I took action to trace missing documents and resolved errors. (10% daily) I code, evaluate evidence per agency requirements and checks documents for authenticity. I process SSN applications for original request for individuals under age 18 and all replacement cards, along with foreign applicants. (60-65% daily) I exercise judgment on the need to consult with higher graded employees. I assist CR's by receiving claims lead forms (e.g. statement of death, institutional reports, etc). (10% daily). I receive, system generated exceptions - edits, rejects, alerts - and associate inputted documents. (10% daily) I review to determine if corrective input can be made through re-entry. (10% daily) I control receipt of personal checks, government checks, benefit checks and cash submitted as overpayment refunds, Medicare premium payments and incorrect payment remittances, to include returned checks. (20% daily) I ensure that check legends and endorsements are proper. (10% daily) I reconciled modernized claims systems accounting and security logs for the office with the remittances. (10% daily) I research cause of discrepancies and initiates adjustment actions. (5% daily) I prepared written signed reports and submit it to supervisor for certifications. (5% daily) I retrieved, opened, read, and processed incoming and outgoing mail daily. (30-35% daily) I answer routine telephone calls for agency. (25% daily) I performed reception services by screening claimants and members of the general public to elect a variety of information; to determine the purpose for the individual's visit and respond to general program related inquiries. (20% daily) I identify needs for social services and refer claimants to appropriate non-profit or governmental agencies supplying such services. (10% daily) If necessary, I direct individuals to the appropriate higher graded employees for further action. (1% daily) I established and maintain files, controlled claims folders for shipment on Title II and Title XVI. (80% daily) I prepared periodic and special workload inventories and reports. I extracted information from claims material and prepared transmittal forms in order to route folders to the proper DDS, PSC, OHA or other SSA components. (2% daily) Responds to requests for benefit information from state and local agencies, public housing projects and individuals, by accessing the Modernized Claims System or personal computer programs. (50% daily) Verifies Medicare entitlement for health care providers. (25% daily) I performed general and specific clerical typing and functions associated with the development entitlement and eligibility under programs administered by SSA for SR's, CR's and supervisors. (10% daily) I initiated computer notices, form letters, inquiry forms or self-composed letter, as needed by office staff. (10% daily) Uses personal computer software programs, such as Microsoft word processing, database, intranet, world explorer, N/S Elite, including screen tools, SSA notice system and electronic mail in order to create and/or edit standard letters, memoranda; enter data as provided into a database and print pre-defined database management reports; and transmit, receive and acknowledge electronic mail and messages. (Nearly 60% daily) Performs general and specific clerical/typing functions associated with the development of entitlement and eligibility under programs administered by SSA. (10% daily) Establishes and maintains files, controls pending cases, records workload, and prepares periodic and special workload inventories and report. (50% daily). 
 
DUTIES FOR SSA DETAIL: 02/09/1998 TO 05/01/1998 ~ Social Security Disability Determination Unit, Anchorage, Alaska - I retrieved required folders from each different adjudicator's office to perform consultative examination doctor's appointments by the clerical staff. I mailed out medical letters typed by adjudicators to each different doctor, or facility on a daily basis. I recorded the dates mailed in the claim file, and recorded tickle dates to each claimant's file, to be worked on in the future. I copied medical evidence going to different doctors, or facilities for clerical staff. I, opened, date-stamped, and made, all electrical hole-punches to the mail, and placed in each adjudicator's mail slot for the staff. I ran all letters going out through the postage meter for the staff. I performed filings to appropriate areas in the office to each adjudicator's file cabinets. I performed daily filings for the clerical staff, also. I made copies of the forms to be mailed out to different doctors, and or facilities, as required. I answered the telephone to incoming inquiries for the staff. This office is an Alaska State Government Agency. 
 
1988 -1989 - Internal Revenue Service, Anchorage, AK-Group-Secretary (Typing) 
Detailed Description of Duties: I served as Secretary to the group manager and a staff of Internal Revenue Agents. (100% daily) I engaged and performed principal office clerical and administrative support to the group. (100% daily) I received, answered or referred telephone calls from taxpayers or customers (50% daily). I received incoming cases, reviewed and perfected examination record control cards to assure correctness, assigned cases as directed by manager, and maintained status control cards to assure correctness, and maintained status control of cases. (20% daily) I maintained security of the card files. I resolved reject registers promptly and referred problems, as appropriate (20% daily). I reviewed for accuracy and completeness all Revenue Agents reports to extract information necessary to complete examination record cards (20% daily). I checked to ensure that attachments were correct. I reconciled inconsistencies with the agents. (15% daily) I totaled hours worked by each agent and the manager of the group assigned to me, including hours worked for myself. (35% daily) I was responsible for AIMS control for all returns received or requisitioned by the group agents/manager. I prepared input documents to update database, including follow-up request. (10% daily) 
 
1987 -1987 - Universal Services, International Anchorage, AK-Personnel Clerk 
Detailed Description of Duties: I answered all incoming calls for the company. I inputted data into personnel program, P.C. I maintained, and filed all active personnel files. I transmitted appropriate reports for payroll and billings. I checked all new hire's paperwork for accuracy and completeness. I sent original insurance forms to Seattle, Xeroxed crew change schedules for Field Operations. I reconciled airline invoices. I kept applicant station stocked (applications, sign-in sheets, etc.). I performed employee reference employment checks, as required. I answered initial employment inquiries. I gave out information, as to hiring policies (minimum requirements, job openings, etc.) without checking with personnel manager. I presented all hire/dispatch slips for personnel managers signature, and approval. I accepted check in calls from returning employees, and checked-off in flight book. I mailed out dispatches, and other paperwork, as required. I performed typings, filings, and other misc., duties for the office. I prepared airlines reservations for staff. I prepared commissionary cash reports to Seattle on a weekly basis. I checked distribution weekly to all camps on North Slope. I prepared affidavits on lost checks for employees. I prepared payroll void input forms and payroll prepaid input forms. I issued new payroll checks to employees. I sent NSF checks to check-rite and maintain files. I recorded R & R slips for check distribution. Duties, as assigned from personnel manager.

Work Experience

Home-Based Online Businesses: Internet Marketing

Working with several/different online businesses from home..
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Anchorage, AK
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July 2004 to Present

I am working from home online.

Computer Experience:

SSA Notices Program System, Dec Mate II-Digital; Vax-Computer-Digital, etc.
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Anchorage, AK
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September 1972 to April 2013

PC; MS Windows NT 98; MS Windows 2000 Professional; MS Windows XP/Me Systems; MS Word; Microsoft Outlook/Outlook Express-Email System; Excel; Access; Extensive Computer Security Knowledge; SSA Modernized Claims Systems (MCS); SSA NS/Elite Records System; SSA Notices Program System, Dec Mate II-Digital; Vax-Computer-Digital; IBM PC-WordStar, Wang; early Macintosh Computer System, Internet; SSA Intranet; Relevant Home Computer Programs- MS Word Processing System, Power Point Program, Quick Books Pro 2005, Print Shop Deluxe (version 20), Graphic Clip Art Projects & many others.

Administrative Assistant (Contract Temporary Employment Hire)

Express Personnel, Denver, CO
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Anchorage, AK
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February 2004 to July 2004

Admin Asst.

Claims Clerk (OA)

Social Security Administration
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Anchorage, AK
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1989 to 2002

Anchorage, AK-Group-Secretary (Typing)

Internal Revenue Service
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Anchorage, AK
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1988 to 1989

AK-Personnel Clerk

Universal Services
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Anchorage, AK
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1987 to 1987

Senior Office Asst/Office Associate

MOA, ATU, AWWU
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Anchorage, AK
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1985 to 1987

Insurance Policy Typist

Providence Insurance Company
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Anchorage, AK
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1984 to 1984

Tax Consultant, Bookkeeper

Davis and Company
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Anchorage, AK
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1984 to 1984

Accounts Receivable Bookkeeper

Harri Plumbing and Heating
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Juneau, AK
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1982 to 1983

Anchorage, AK-Receptionist

Alaska Repertory Theatre
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1981 to 1981

Accounts Receivable Manager

Bruce Foods Corporation
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New Iberia, LA
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1981 to 1981

Account Receivable Clerk

National Welding Supply Company
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New Iberia, LA
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1979 to 1981

Secretary/Receptionist

C.E. Natco
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New Iberia, LA
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1979 to 1979

Medical Billing Specialist/Insurance Claims Clerk

Dautretive Hospital
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New Iberia, LA
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1976 to 1979

FC Bookkeeper

Bienville Furniture & Mfg. Co., Inc
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New Iberia, LA
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1972 to 1976

Education

New Iberia Senior High, New Iberia, LA (High School Graduate). in and, I attended college at: UAA, Anchorage, AK: Relevant Training Courses: Basic Composition I, Business English, Vocabulary Development, American Sign Language (2 years), Assertiveness Training for Women, Introduction to Word Perfect. Excel (final grade: A), Access (audit training), etc.

University of Anchorage, Alaska -
Anchorage, AK

1981 to 2003

New Iberia, Louisiana Vocational/Technical School; Social Security and MOA Training Facility: in SSA IWS/LAN Basic LAN User Training, including Microsoft Outlook/Outlook Express Systems, Microsoft Word, Intranet, Internet, World Explorer, Personal and Career Growth, Powerful Communications Skills for Women, College Accounting, Customer Relations: Dealing with People for Positive Results, Dealing with Difficult People/Diffusing Difficult Situations, Word Intermediate, Putting Service in our Daily Business, Data Span Classes, Success Training, Career Planning Workshop, Editing, Proofing, and Spelling, Intranet/Internet Quick Start, Limited English Proficiency Lesson, etc.

New Iberia Technical School, Louisiana; Social Security Admin Training Facility; MOA Training Facility. -
New Iberia, LA

1979 to 2002

Additional Information

HIGHLIGHTS OF QUALIFICATIONS 
 
• Over 28 years experience in Admin. Asst.; Secretary; Clerical; Bookkeeping 
• Experience with MS Windows NT 5.0-98; MS Windows ME and XP Systems; MS Windows Professional 2000; Microsoft Word, Email Systems-Outlook/Outlook Express; SSA Intranet; Internet; SSA World Explorer System; NS/Elite-SSA Records System; SSA Notices System, Excel Program, Access Program, IRS Data General Word Processor, IRS Echo System, Vax Computer, Digital/Dec mate II Word Processor System, IBM, PC-WordStar, Wang, Data Base III, Lotus-Word Processing, SSA IWS/LAN System, MS Office Publisher, some early Macintosh Computer System experience, etc. 
• Exceptionally organized, and resourceful, detail oriented with a wide range of skills. 
• Efficient, Reliable, Dependable - is consistently at work and on time. Adaptable, learn new systems quickly, and take initiative. 
• Abilities to plan, organize, manage, and perform multiple secretarial and administrative duties with great results - uses time efficiently. 
• Ability to compose, and edit correspondence using correct grammar, punctuation, and spelling. Writes clearly. Able to read and interpret written instructions. 
• Ability to research, compile and analyze information. 
• Ability to interact effectively with other adults, teenagers, and small children. Approaches others in a tactful manner. Treats others with respect and consideration regardless of their status, or position. Accepts responsibility for own actions. 
• Experience/Training/Knowledge of modern office automation systems and their associate software 
• Identifies and resolves problems in a timely matter. Displays a willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. 
• Gathers and analyzes information skillfully 
• Speaks clearly and persuasively in positive or negative situations. Listens and gets clarifications. Responds well to questions 
• Demonstrates accuracy and thoroughness in all work assignments. Monitors own work to ensure quality. Meets productivity standards. Completes tasks in a timely manner, and correctly. Follows policies and procedures accurately.