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Brittany Cladd

Customer Services

Smyrna, GA

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Customer Service Representative 
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales  
• Dynamic customer service professional experienced in both call-center and retail store settings. 
• Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. 
• Build and maintain enduring customer relationships to boost sales and generate repeat business.

Work Experience

Customer Service Representative

Alorica ( Verizon Wireless Call Center)
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Kennesaw, GA
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June 2014 to Present

Responsibilities 
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. 
• Listen attentively to caller needs to ensure a positive customer experience. 
• Provided conflict resolution for customer through active listening and negotiation techniques focused on creating win-win solutions 
• Maintained metrics while providing excellent customer service 
• Generated repeat business through successful customer follow up

CUSTOMER SERVICE REPRESENTATIVE/FLOOR SUPPORT REPRESENTATIVE

Alorica INC (AT&T Call Center)
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Smyrna, GA
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March 2013 to May 2014

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. 
• Listen attentively to caller needs to ensure a positive customer experience. 
• Provided conflict resolution for customer through active listening and negotiation techniques focused on creating win-win solutions 
• Maintained metrics while providing excellent customer service 
• Generated repeat business through successful customer follow up

CUSTOMER SERVICE REPRESENTATIVE/FLOOR SUPPORT REPRESENTATIVE

Teleperformance (AT&T Call Center)
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Albany, GA
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June 2012 to January 2013

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. 
• Listen attentively to caller needs to ensure a positive customer experience. 
• Provided conflict resolution for customer through active listening and negotiation techniques focused on creating win-win solutions 
• Maintained metrics while providing excellent customer service 
• Generated repeat business through successful customer follow up

Education

Bachelor's of Science

Art Institute of Atlanta

July 2011

High School Diploma

Americus Sumter County High School -
Americus, GA

2003 to 2007