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Telesales Representative

Customer Services

Norcross, GA

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Customer Service Representative 
Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales  
• Dynamic customer service professional experienced in both call-center and retail store settings. 
• Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. 
• Build and maintain enduring customer relationships to boost sales and generate repeat business.

Work Experience

Telesales Representative

COMCAST
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Alpharetta, GA
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October 2016 to Present

Outbound calls to existing customers, to upgrade their packages and to add services

Itunes Specialist

Kelly Services
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Atlanta, GA
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July 2015 to July 2016

Inbound call center for Apple iOS and ITunes. 
 
Help customers trouble shoot their devices, set up devices and set appointments for the customer. 
 
ITunes billing and review for the iTunes account

Customer Service Representative

Alorica ( Verizon Wireless Call Center)
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Kennesaw, GA
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June 2014 to January 2015

Responsibilities 
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. 
• Listen attentively to caller needs to ensure a positive customer experience. 
• Provided conflict resolution for customer through active listening and negotiation techniques focused on creating win-win solutions 
• Maintained metrics while providing excellent customer service 
• Generated repeat business through successful customer follow up

CUSTOMER SERVICE REPRESENTATIVE/FLOOR SUPPORT REPRESENTATIVE

Alorica INC (AT&T Call Center)
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Smyrna, GA
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March 2013 to May 2014

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. 
• Listen attentively to caller needs to ensure a positive customer experience. 
• Provided conflict resolution for customer through active listening and negotiation techniques focused on creating win-win solutions 
• Maintained metrics while providing excellent customer service 
• Generated repeat business through successful customer follow up

CUSTOMER SERVICE REPRESENTATIVE/FLOOR SUPPORT REPRESENTATIVE

Teleperformance (AT&T Call Center)
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Albany, GA
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June 2012 to January 2013

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. 
• Listen attentively to caller needs to ensure a positive customer experience. 
• Provided conflict resolution for customer through active listening and negotiation techniques focused on creating win-win solutions 
• Maintained metrics while providing excellent customer service 
• Generated repeat business through successful customer follow up

Education

Bachelor's of Science

Art Institute of Atlanta

July 2011

High School Diploma

Americus Sumter County High School
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Americus, GA

2003 to 2007