To have a successful career with an established institution that provides superior service for its clients.
Customer Service Representative
2010 to Present
Took inbounds calls from new and existing customers. Answer general questions regarding activity on bills, activating service on cell phones, troubleshooting common device issues, and provide great customer service.
Fraud Analyst II/ Customer Marketing
2008 to 2010
Processed claims for customers with fraudulent activity on their accounts. Kept logs of customer information and used numerous data systems to assist in assessing new and used information for bank. Promoted to Marketing Department and was responsible for generating revenue and selling credit products, as well as general customer service and mortgage assistance.
2006 to 2008
Through local prospecting, responsibilities included but were not limited to, developing a broader customer base, training and assisting other reps to ensure proper work was completed, explaining products and services in detail to prospective clients. I was rated as one of the company's top outside sales representative.
Assistant Store Manager
2004 to 2006
Opened and closed store. Managed up to six part time employees. Made up schedules and held interviews for prospective applicants. Made sure that store met its daily sales goals each week as well as month. Made appearance of store more marketable to customers. Operated computer registers and faxed reports to corporate headquarters.
1998 to 2002
Cleaned lobby and movie theater rooms. Worked in concession stand and operated a cash register. Worked a ticket machine and cleaned restrooms.
Started in junior year of high school and into sophomore year of college until theater closed down.
1999 to 2003
Qualifications Proficient in Microsoft and Powerpoint, computer systems and programs,
excellent problem solving and leadership skills, extensive knowledge with sales and operations management, and business developer.