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Broadus Butler

Customer Service Representative at Verizon

Duluth, GA

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To have a successful career with an established institution that provides superior service for its clients.

Work Experience

Customer Service Representative

Verizon
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Kennesaw, GA
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2010 to Present

Took inbounds calls from new and existing customers. Answer general questions regarding activity on bills, activating service on cell phones, troubleshooting common device issues, and provide great customer service.

Fraud Analyst II/ Customer Marketing

Bank of America
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Kennesaw, GA
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2008 to 2010

Processed claims for customers with fraudulent activity on their accounts. Kept logs of customer information and used numerous data systems to assist in assessing new and used information for bank. Promoted to Marketing Department and was responsible for generating revenue and selling credit products, as well as general customer service and mortgage assistance.

Sales Coordinator

Empire Today, LLC
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Norcross, GA
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2006 to 2008

Through local prospecting, responsibilities included but were not limited to, developing a broader customer base, training and assisting other reps to ensure proper work was completed, explaining products and services in detail to prospective clients. I was rated as one of the company's top outside sales representative.

Assistant Store Manager

HatShack
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Buford, GA
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2004 to 2006

Opened and closed store. Managed up to six part time employees. Made up schedules and held interviews for prospective applicants. Made sure that store met its daily sales goals each week as well as month. Made appearance of store more marketable to customers. Operated computer registers and faxed reports to corporate headquarters.

Usher/Concession Worker

Capitol 8 Movie Theaters
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Columbia, SC
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1998 to 2002

Cleaned lobby and movie theater rooms. Worked in concession stand and operated a cash register. Worked a ticket machine and cleaned restrooms. 
Started in junior year of high school and into sophomore year of college until theater closed down.

Education

Professional English

South Carolina State College -
Orangeburg, SC

1999 to 2003

Additional Information

Qualifications Proficient in Microsoft and Powerpoint, computer systems and programs, 
excellent problem solving and leadership skills, extensive knowledge with sales and operations management, and business developer.