Post a Job Sign in

Charles Bushey

Desktop Support Technician

Houston, TX

-

Desktop Support Technician with A+ and Net+ Certifications and over three years experience. Proven skills in troubleshooting and analytical thinking while maintaining focus on customer support. Use of industry tools such as; LANDesk, Microsoft Deployment Tool, AD and command line scripting. Maintaining asset management, Active Directory Users and Computers, and relevant Organizational Units.

Work Experience

Desktop

Stream Flo USA
-
Houston, TX
-

August 2014 to March 2016

• Setup new users 
• Provisioning Desktop and Laptop computers 
• Troubleshooting software and hardware issues 
• Procedure documentation 
• Scripting of software installs

Desktop Support Technician

CTG/United States Steel Corp
-
Lone Star, TX
-

June 2012 to May 2014

Deskside Support Technician 
• Completed Windows 7 refresh project one month before deadline 
• Provisioning and deployment of 800 to 1000 new computers using LANDesk 
• Customer support of software and hardware problems 
• Data recovery of several business critical PC's 
• Use of Symantec System Recovery Management Solution server to backup critical business PCs 
• Use of LANDesk to manage software on all PCs 
• Asset management 
• Provided KB docs for Wiki project

Supplemental Instructor for Linux I (Tutor)

Texas State Technical College
-
Marshall, TX
-

October 2011 to December 2011

Teach students Linux - Red Hat Enterprise Linux 5 
• Assist students with Red Hat Academy

Assembler

Lowes Home Improvement
-
Longview, TX
-

February 2009 to August 2009

Assembly of gas and charcoal grills, lawn tractors, patio furniture 
• Maintaining and cleaning of work area 
• Use of forklift and order-picker

Customer Service Representative

SITEL
-
Longview, TX
-

April 2008 to February 2009

Maintain, update and make changes to customer accounts 
• Activated new and old phones for customers 
• Troubleshoot phone problems and make recommendations for replacement 
• Resolved billing problems

Shift leader

Mazzio's Italian Eatery
-
Longview, TX
-

June 2006 to April 2008

Managed kitchen, personnel and the front of house 
• Dealing with customer issues to bring resolution 
• Managed back office processes including earnings report and shift close out

Computer Technician

Computer Time
-
Longview, TX
-

June 2004 to March 2005

Diagnose and repair of personal computers 
• Building new computers 
• RMA work

Information Technology - Student worker

LeTourneau University
-
Longview, TX
-

June 2001 to March 2002

Completed inventory of 2500 computers 
• Maintenance of computer labs, and faculty/staff computers 
• Organization of stock room

Education

Associate of Applied Science in Computer Systems Desktop Support

Texas State Technical College -
Marshall, TX

2010 to 2011

Associate of Applied Science in Computer Systems Network Administration

Texas State Technical College -
Marshall, TX

2010 to 2011

Bachelors of Science in Engineering Technology

LeTourneau University -
Longview, TX

2000 to 2006

Certifications

CompTIA A+

CompTIA Network+

Additional Information

TECHNICAL SKILLS AND EXPERIENCE: 
 
• Windows 7/Equipment refresh at USS - […] computer replacements 
• LANDesk for provisioning of new hardware 
• Customer support of Office products and plant specific software 
• Setup and maintain a backup server for business critical machines 
• Use of specialized tools and software for data recovery 
• PC maintenance and troubleshooting using various trade tools, techniques and programs 
• Competent in the teardown and rebuild of desktop and laptop computers 
• Microsoft Windows Server 2003 to allow students to upload course work 
• Complete network rewiring of two computer labs - Experience in building network cables, running cabling, cable management, and teamwork 
• Lead a six person team in the design and implementation of a new career poster for the Computer Systems Desktop Support degree 
• Implementing & supporting client operating systems including Microsoft Windows XP, Vista and Windows 7 
• Implementation and configuration of Microsoft Server 2008 w/Active Directory 
• Installation, configuration and administration of Red Hat Enterprise Linux 5 
• VMware virtual machines