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Charles Bushey

Desktop Support Technician

Longview, TX

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Highly skilled computer technician with A+ and Network+ Certifications. Qualifications include PC diagnostics and repair, maintaining production machines with updates and service packs, setup and use of Active Directory Domain Services, Deskside support, Equipment and Operating system refreshes, and asset management

Work Experience

Desktop Support Technician

CTG/United States Steel Corp
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Lone Star, TX
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June 2012 to May 2014

Deskside Support Technician 
• Completed Windows 7 refresh project one month before deadline 
• Provisioning and deployment of 800 to 1000 new computers using LANDesk 
• Customer support of software and hardware problems 
• Data recovery of several business critical PC's 
• Use of Symantec System Recovery Management Solution server to backup critical business PCs 
• Use of LANDesk to manage software on all PCs 
• Asset management 
• Provided KB docs for Wiki project

Supplemental Instructor for Linux I (Tutor)

Texas State Technical College
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Marshall, TX
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October 2011 to December 2011

Teach students Linux - Red Hat Enterprise Linux 5 
• Assist students with Red Hat Academy

Assembler

Lowes Home Improvement
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Longview, TX
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February 2009 to August 2009

Assembly of gas and charcoal grills, lawn tractors, patio furniture 
• Maintaining and cleaning of work area 
• Use of forklift and order-picker

Customer Service Representative

SITEL
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Longview, TX
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April 2008 to February 2009

Maintain, update and make changes to customer accounts 
• Activated new and old phones for customers 
• Troubleshoot phone problems and make recommendations for replacement 
• Resolved billing problems

Shift leader

Mazzio's Italian Eatery
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Longview, TX
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June 2006 to April 2008

Managed kitchen, personnel and the front of house 
• Dealing with customer issues to bring resolution 
• Managed back office processes including earnings report and shift close out

Computer Technician

Computer Time
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Longview, TX
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June 2004 to March 2005

Diagnose and repair of personal computers 
• Building new computers 
• RMA work

Information Technology - Student worker

LeTourneau University
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Longview, TX
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June 2001 to March 2002

Completed inventory of 2500 computers 
• Maintenance of computer labs, and faculty/staff computers 
• Organization of stock room

Education

Associate of Applied Science in Computer Systems Desktop Support

Texas State Technical College -
Marshall, TX

2010 to 2011

Associate of Applied Science in Computer Systems Network Administration

Texas State Technical College -
Marshall, TX

2010 to 2011

Bachelors of Science in Engineering Technology

LeTourneau University -
Longview, TX

2000 to 2006

Additional Information

TECHNICAL SKILLS AND EXPERIENCE: 
 
• Windows 7/Equipment refresh at USS - 800-1000 computer replacements 
• LANDesk for provisioning of new hardware 
• Customer support of Office products and plant specific software 
• Setup and maintain a backup server for business critical machines 
• Use of specialized tools and software for data recovery 
• PC maintenance and troubleshooting using various trade tools, techniques and programs 
• Competent in the teardown and rebuild of desktop and laptop computers 
• Microsoft Windows Server 2003 to allow students to upload course work 
• Complete network rewiring of two computer labs - Experience in building network cables, running cabling, cable management, and teamwork 
• Lead a six person team in the design and implementation of a new career poster for the Computer Systems Desktop Support degree 
• Implementing & supporting client operating systems including Microsoft Windows XP, Vista and Windows 7 
• Implementation and configuration of Microsoft Server 2008 w/Active Directory 
• Installation, configuration and administration of Red Hat Enterprise Linux 5 
• VMware virtual machines