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Portfolio Property Manager

Hillsborough, NH

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Authorized to work in the US for any employer

Work Experience

Portfolio Property Manager

Avatar Properties
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May 2016 to Present

Maintain and improve the quality of life.  
Manage maintenance staff and office personnel.  
Obtain and oversee contract bids for vendor and contract work. 
Advise for capital improvements. 
Attend Board meetings, prepare annual and long term budget. 
Issue and collect fines based on community guidelines.  
Provide excellent customer service.

Customer Service Lead/Senior Billing Rep

Liberty Utilities
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Londonderry, NH
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July 2013 to May 2016

Research gas and electric accounts for discrepancies.  
Bill accounts according to commodity and meter rates. 
Correctly finalize customer accounts. 
Issue service orders to the field/depts based on issue. 
Promptly address and resolve PUC issues.  
Analyze and troubleshoot computer issues.  
Assist various departments with billed customer accounts. 
Train reps in customer service and billing techniques.  
Cross trained in other departments; dispatch and collections.  
Multiple open applications.

Security Operations Manager

Control Security Services
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March 2012 to July 2013

Recruit, train and staff personnel.  
Dispatch supervisors, field inspector and security personnel.  
Constant communication with clients and security personnel.  
Implementation and review security policies and procedures.  
Review incident reports and log books.  
Attend disciplinary and unemployment hearings.  
Patrol client properties ensuring no security breaches.  
Schedule and payroll data entry.

Customer Service Representative

Internal Revenue Service
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Holtsville, NY
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September 2010 to March 2012

Resolve tax payer inquiries on their federal returns.  
Provide world class customer service while resolving tax discrepancies.  
Examine and correct tax forms, amended returns and schedules. 
Coach and direct customer service reps on the best method of research to resolve issue.  
Cross trained in other departments; collections and substitute for returns.

Security Operations Manager

FJC Security
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October 2007 to September 2010

Recruit, train and staff personnel.  
Dispatch supervisors, field inspectors and security personnel.  
Consistent communication with clients.  
Implementation and review security policies and procedures.  
Review incident reports and log books. 
Attend disciplinary and unemployment hearings. 
Schedule and payroll data entry.

Property Manager

Calverton Hills HOA
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July 2004 to October 2007

Education

High School in High School

NYS Albany
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New York, NY

Certification in Property Management

Professional Career Training Institute
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NY

Skills

Microsoft Office, Excel, Power Point, Outlook, Quick books, Association Voice, Valiant, CIOS, Equifax ID, IDRS, (10+ years), Microsoft Office (10+ years), Excel (5 years), Powerpoint (5 years), Outlook (10+ years), Quickbooks (2 years), Association Voice (2 years)

Certifications/Licenses

Certified Property Manager

January 2007 to Present