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Avatar Properties Property Manager

Hillsboro, NH

-

Authorized to work in the US for any employer

Work Experience

Avatar Properties Property Manager

-

May 2016 to Present

Maintain and improve quality of life 
• Obtain and oversee contract bids for vendor and contract work 
• Advise for capital improvements 
• Collections 
• Attend board meetings, prepare annual and long-term budget 
• Issue and collect fines based on community guidelines 
• Recruit and show prospect buyers/renters available units

Senior Billing Rep

Liberty Utilities
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July 2013 to May 2016

Research gas and electric accounts for discrepancies 
• Bill accounts according to commodity and meter rates 
• Correctly finalize customer accounts 
• Start up new residential and commercial accounts 
• Issue service orders to the field/depts. based on need 
• Call Center Lead Customer Service before Billing Dept. 
• Promptly address and resolve PUC issues 
• Analyze and troubleshoot computer issues 
• Assist various departments with billed customer accounts 
• Train other reps in customer service and/or billing techniques 
• Cross trained in various departments; customer service, collections and dispatch 
• Multiple Open Applications

Customer Service Rep

Tru Green Lawn Care
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February 2013 to July 2013

Seasonal 
• Resolve customer inquiries regarding lawn and horticulture programs 
• Schedule and dispatch technicians to property 
• Educate customers on pesticide, herbicide, proper lawn care procedures and state regulations 
• Collections and processing payments for services 
• Analyze computer issues and resolve errors 
• Provide excellent customer service in call center

Operations Manager

Control Security Services
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March 2012 to January 2013

Company Sold 
• Recruit, train and staff personnel 
• Dispatch supervisors, field inspectors and security personnel 
• Constant communication with clients and security personnel 
• Implement and review security policies and procedures 
• Review incident reports and log books 
• Attend disciplinary and unemployment hearings. 
• Patrol client properties ensuring that sites are secure 
• Payroll Data Entry

Customer Service Rep

Internal Revenue Service
-

November 2010 to March 2012

Seasonal 
• Resolve tax payers inquiries on their federal tax returns 
• Provide world-class customer service while resolving tax errors 
• Examine tax forms, amend returns and correct tax schedules 
• Coach and direct reps on the best method of research to resolve issue 
• Cross trained in various departments; collections and substitute for returns 
• Collections/Call Center 
• Multiple Open Applications

Security Operations Manager

FJC Security Services
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October 2007 to November 2010

Recruit, train and staff personnel 
• Dispatch supervisors, field inspectors and security personnel 
• Constant communication with clients and security personnel 
• Implement and review security policies and procedures 
• Review incident reports and log books 
• Attend disciplinary and unemployment hearings. 
• Patrol client properties ensuring that sites are secure 
• Payroll Data Entry

Property Manager

Calverton Hills H.O.A
-

September 2004 to October 2007

Maintain and improve quality of life 
• Manage staff, security personnel and office personnel 
• Obtain and oversee contract bids for vendor and contract work 
• Advise for capital improvements 
• Collections 
• Attend board meetings, prepare annual and long-term budget 
• Issue and collect fines based on community guidelines 
• Recruit and show prospect buyers/renters available units

Security Screener

Department of Transportation Homeland Security
-

July 2002 to August 2004

Provide security and protection of air travelers, airport and aircraft 
• Identify dangerous objects in baggage, cargo and/or passengers 
• Prevent objects from being transported onto aircraft 
• Utilize hand held wand detection, pat-down and searches of air travelers and baggage 
• Operation and Calibration of x-ray machines, electronic imaging equipment and chemical trace detection 
• Secure airport breach points 
• Train and supervise security screeners, leads and supervisors

Education

Property Manager Certification in Property Management

Professional Career Development Institute
-
Rocky Point, NY

2007 to 2007

High school or equivalent in High school diploma

NYS ALBANY
-
Manhattan, NY

1997 to 1997

Skills

Customer Service Skills, security, property management and billing. (10+ years)

Certifications/Licenses

Property Management Certification

2007 to Present

Adult and Pediatric First Aid/CPR/AED

2016 to 2018

Security Guard Certification

2012 to Present

Loss Prevention Security

2007 to Present

Xray Certification Homeland Security

2002 to Present

Bag Search Certification Homeland Security

2002 to Present

Additional Information

Computer Skills; Microsoft Word, QuickBooks, Excel, Power Point, Power People, Outlook, Great Plains, Cogsdale, Valiant, CIOS, Equifax ID, IDRS, social media, IAT, Constant Contact and fax blast