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Christopher Berlin

Sales and Service Consultant - TTI Global

Swartz Creek, MI

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To take advantage of an opportunity to utilize my relationship building and communication skills to help achieve my career goals and help contribute to overall the success and productivity of your organization.

Work Experience

Sales and Service Consultant

TTI Global
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May 2014 to Present

Assistance with warranty and lease financing 
• Sales and service of ancillary products

Customer Care

Trugreen
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2014 to Present

Serving customers on assigned routes 
• Cross Selling of products

Customer Logistics Coordinator

Ryder Logistics/General Motors
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2013 to 2013

Containerization Oversight 
• Managing of GM owned containers for auto part transportation

Parts Specialist/ Supply Chain Manager/Logistics Coordinator

Menlo Worldwide Logistics/General Motors
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2011 to 2013

Managing service parts inventory for General Motors parts warehouses. 
• Coordinating on-time shipping performance with part suppliers.

GM Service Parts Operations

Morley Companies
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2007 to 2011

Service With Action Team Agent/SPAC 
• Acting as liaison between GM dealers and GM's Service Parts Division with regard to procurement of difficult to obtain service parts. 
• Managing a network of GM dealers with regard to parts inventory issues through their inbound call center. 
• Managed end-user support through our System Support help desk

Customer Service Associate

Fifth Third Bank
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2006 to 2007

Managing customer satisfaction regarding account-related issues including teller transactions 
• Advised customers on appropriate bank products and referred them to investment representatives when applicable 
• Managing vault activities including balancing, shipments, and ordering 
• Managing ATM activities including level monitoring and replenishing

Customer Service Associate

Bank One
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Goodrich, MI
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2002 to 2006

Managing customer satisfaction regarding account-related issues including teller transactions 
• Advised customers on appropriate bank products and referred them to investment representatives when applicable 
• From 2/2002- 8/2002 worked as Collections Specialist in the bank's outbound Collections Department call-center contacting customers regarding delinquent loan accounts 
• Regional merchandising of bank displays/products

Business Analyst/ Inbound Call Center Helpdesk

EDS, Adecco
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Lansing, MI
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1999 to 2002

Providing end-user technical support for areas including LAN connectivity and software/hardware in both Windows and Novell administration environments 
• Exceeded first call resolution quotas and other call quotas as established by client requirements

Hardware Department Manager

Builder's Square
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Flint, MI
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1991 to 1999

Formed a team of professional salespeople to help build my department into one of the top producing hardware departments in our region 
• Remaining the top department in regard to lowest profit loss in my store for most of my tenure as department manager 
• Receiving numerous sales and customer service recognition awards at the regional level

Education

Bachelor of Applied Science in Public Policy

University of Michigan -
Flint, MI

May 2006

Associate of Applied Science in Criminal Justice

Mott Community College Flint -
Flint, MI

May 2003

Additional Information

Skills 
• The ability to facilitate productive communication with both internal and external stakeholders 
• Utilize education and experience in assisting the public in realizing and reaching their goals, both public and professional.