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Christopher Berlin

Swartz Creek, MI

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To take advantage of an opportunity to utilize my relationship building and communication skills to help achieve my career goals and help contribute to overall the success and productivity of your organization.

Work Experience

Supply Chain Manager/ Logistics Coordinator

Menlo Worldwide/ General Motors
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Grand Blanc, MI
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April 2011 to Present

Manage a network of automotive part suppliers to General Motors. Coordinate scheduling and transportation of parts. Manage inventory at various part warehouses.

Customer Logistics Coordinator

Ryder Logistics
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Warren, MI
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June 2013 to November 2013

GM Service Parts Operations

Morley Companies
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September 2007 to April 2011

Service With Action Team agent 
• Acting as liaison between GM dealers and GM's Service Parts Division with regard to procurement of difficult to obtain service parts. 
• Managing a network of GM dealers with regard to inventory issues.

Customer Service Associate

Fifth Third Bank
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2006 to 2007

• Managing customer satisfaction regarding account-related issues including teller transactions 
• Advised customers on appropriate bank products and referred them to investment representatives when applicable 
• Managing vault activities including balancing, shipments, and ordering 
• Managing ATM activities including level monitoring and replenishing

Customer Service Associate

Bank One
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Goodrich, MI
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2002 to 2005

• Managing customer satisfaction regarding account-related issues including teller transactions 
• Advised customers on appropriate bank products and referred them to investment representatives when applicable

Collections Specialist

Bank One
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February 2002 to August 2002

in the bank's outbound Collections Department call-center contacting customers regarding delinquent loan accounts 
• Retaining a high ranking on the list of largest cross-sellers of bank products among customer service associates in my district

Business Analyst/ Inbound Call Center Helpdesk

Electronic Data Systems
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Lansing, MI
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1999 to 2002

• Providing end-user technical support for areas including LAN connectivity and software/hardware in both Windows and Novell administration environments 
• Exceeded first call resolution quotas and other call quotas as established by client requirements

Hardware Department Manager

Builder's Square
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Flint, MI
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1991 to 1999

• Formed a team of professional salespeople to help build my department into one of the top producing hardware departments in our region 
• Remaining the top department in regard to lowest profit loss in my store for most of my tenure as department manager 
• Receiving numerous sales and customer service recognition awards at the regional level

Education

Master of Public Administration

University of Michigan -
Flint, MI

2008 to 2012

Bachelor of Applied Science in Political Science

University of Michigan -
Flint, MI

May 2006

Associate of Applied Science in Criminal Justice

Mott Community College -
Flint, MI

May 2003

Additional Information

Skills 
• The ability to facilitate productive communication with both internal and external stakeholders 
• Utilize education and experience in assisting the public in realizing and reaching their goals, both public and professional.