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Business Office Manager

Business Office Manager

South Windsor, CT


Accomplished Business Office Manager 
Career Overview 
Excelled in progressively more responsible management roles. Significant additional professional achievement in finance business office management. Highly effective financial leader who excels in expansionary and recessionary economies. Outstanding analytical, organizational, communication & leadership skills. Strong desire to continue to contribute to the success of a growing corporation. Offering the high level analytical skills of an administrative professional, the discipline of a successful corporate executive, and the goal-driven, growth-oriented mindset of an entrepreneur. 
Key Job-Specific Knowledge 
Policies, Programs & Systems: In-depth knowledge of Business Office Management. High degree of familiarity corporate policy and procedure. Close working relationship with Corporate Executives and Directors. Extensive experience maintaining exceptional office functioning. Strong working relationship with state and local agencies. 
Technical Knowledge: MS Office; Quicken/QuickBooks; Pivot; Super Pivot (MACROS, Formulas and V-Lookup); Adobe; CampusVue/Vantage; PeopleSoft; Yardi/CMS/AMSI; eThority Benchmark Utility; iRely. 
Core Professional Competencies 
• Office Management 
• Team Leadership/Support 
• Departmental Collaborations 
• Scheduling 
• Critical Thinking 
• Financial Administration 
• Data Analysis 
• Strategic Planning 
• Auditing 
• Federal Agency Monitoring 
• Corporate Compliance 
• Budget Organization 
• Accounting 
• Financial Reporting 
• Information Support

Authorized to work in the US for any employer

Work Experience

Business Office Manager

Manchester, CT

2015 to 2016

Exclusively support the General Manager, two Assistant Managers and a full Board of Directors. Responsibilities include tasks that have a direct impact on the complete operation of the corporation. Accountabilities include: 
• Reconciling monthly close, as well as fiscal year end functions 
• Prepare monthly statements 
• Assist in payroll processing 
• Manage employee related HR needs 
• Act as a vendor contact, both existing and new 
• Manage accounts payable and post accounts receivable; inclusive of aging 
• Conduct banking transactions at multiple institutions 
• Cash and credit card payment settlement - daily 
• Daily sales reconciliation. Posting and reporting in conjunction with cash and credit settlements 
• Analyze inventory budgets and report or adjust as needed 
• Ensure tax exempt clients remain current 
• Monitor monthly employee mileage through Fleetmatics 
• Maintain manufacturing and drug efficiency

Senior Business Analyst - Financial Aid Office Manager

East Hartford, CT

2012 to 2015

Directly supporting Campus and Education Directors. Solely responsible for student accounts at one of the largest campuses within the company. Responsible for billing (tuition and fees) and student account management. Prepare weekly account closing. Manage current as well as former student accounts by monitoring detailed reports on a daily basis. Calculate and post tuition, fees and related charges. Performed research and resolution of student and state agency complaints in a timely manner. 
• Calculate and award financial aid based on Department of Education criteria inclusive of verification 
• Originate and certify Federal Direct Loans; subsequently creating disbursement notifications and quarterly reviews 
• Monitor Financial Aid Satisfactory Academic Progress for each enrolled student and take action as required 
• Evaluate individual financial positions and create alternate funding as needed, create institutional retail contracts

Bursar Analyst


September 2010 to October 2012

Reported directly to the Chief Financial Officer. Directed a five-person staff; responsible for student account management for an excess of 3,000 accounts; covering two states and nine campuses. Assisted Chief Financial Officer by overseeing month, quarter and year end close. Managed Business Office by operating, maintaining and developing a sound financial procedural system. Certified tuition, fees and student account adjustments. Created and analyzed weekly and monthly expected cash flow and past due revenue reports. Completed detailed reconciliation of student accounts. Supervised revenue collection and invoicing to third party agencies. Assisted the Accounting Department in Revenue Recognition on a monthly basis. Performed research and resolution of student and state agency complaints in a timely manner. Conducted thorough research to ensure proper resolution to student, faculty, administration and agency conflicts. 
• Utilized managerial and training skills to foster relationships with state and federal funding agencies 
• Managed and maintained state and federal contracts with accrediting agencies 
• Enforced dismissal guidelines per revenue collection policy 
• Created corporate reports to ensure Education Executives were able to manage their campus specific student population


Rocky Hill, CT

2009 to 2012

Assistant Director


January 2009 to September 2010

Promoted within nine months to Assistant Director position. In this role, maintained every aspect of student accounts. Assisted the Corporate Director of Federal Financial Aid and reported variances in student funding. Directed a two-person staff. Managed the Federal Student Aid program at the campus level. Completed C-code resolution for Federal acceptance. Analyzed Federal Student Aid Reports. Performed compliance and verification of Institutional Student Information Record (ISIR). Ensured and Maintained compliance standards within the department. Calculated financial aid awards. Performed tuition planning. Prepared and analyzed daily, weekly and monthly expected cash and past due funds 
• Served as arbitrator on any student financial aid issues to ensure timely resolution 
• Utilized managerial and training skills to create a team of counselors who excelled and met all funding deadlines

Staff Accountant

Farmington, CT

1998 to 2008

Farmington, Connecticut 1998-2008 
Property Owners and Developers - Strong Experience in Commercial Property Acquisition, Development, and Management. 
Staff Accountant 
Efficiently managed the financial portfolio of both commercial and residential real estate properties. Managed financials for commercial and 2 multi-residential properties. P&L and balance sheet reconciliations monthly. AP and AR coordination. Posted and balanced the General Ledger. Prepared, analyzed and reconciled month-end and year-end financial statements. Year-end tax working papers preparation and reconciliation. Maintained documentation for compliance. Prepared audit documentation. Processed daily banking, responsibility for wire transfers, deposits, opening and closing commercial accounts. 
• Developed strong financial and accounting skills.


Business Coursework

Hamden, CT
University of Connecticut and Manchester Community College
Manchester, CT

Certification in Federal Emergency Management Agency

Certifying School Official
South Windsor, CT