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Clarissa Barron

Springfield, MO

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Work Experience

Customer Service Representative

Teletech
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Springfield, MO
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October 2013 to March 2014

Responsibilities 
• Provided customer service as an outsourced agent for various companies 
• Used a variety of programs and tools to assist customer to my fullest capacity 
• Communicated with customers over the phone 
• Inbound Sales Agent 
• Tech Support Representative 
 
Accomplishments 
Gained computer knowledge and how to navigate a variety of programs 
Use of Avaya to answer, redirect, and conference calls 
 
Skills Used 
Computer Navigation 
Answering Calls 
Utilizing improvisation when programs malfunction 
Working independently to efficiently get the customer taken care of 
Assisting fellow co-workers with troubleshooting as well as getting assistance sparingly 
Multi-tasking with cases as calls come in; reporting the details of case per customer and keeping everything organized in the cloud program. 
Keeping appointments/ doing callbacks with customers in which we previously helped to make sure everything is running properly 
Speaking in a calm and friendly manner even when under stressful situations 
Working well under high pressure situations

Overnight Stocker

Toys'R'Us
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Springfield, MO
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October 2012 to December 2012

Organizing Shipments 
Dividing shipments into corresponding sections of store 
Shelving and Stocking aisles 
Organizing boxes into RTS and Zbays 
Scanning boxes in and out to keep accurate count of stock  
Overstocking

Hostess

Olive Garden
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Springfield, MO
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July 2011 to June 2012

Maintaining a Clean Environment For Guests 
Greeting Guests and Providing a Friendly Atmosphere 
Keeping Reservations Organized and Planning for Large Parties Accordingly 
Assisting Managers with Running Emergency Errands 
Assisting Fellow Co-Workers By Running Food or Making Salads 
Working as a Team Player and as a Team Leader when Necessary

Education

High School Diploma in General Studies

Glendale High School -
Springfield, MO

2010 to 2011

Skills

Microsoft Office, Hand Scanners, Inventory, Cleaning, Mixing Cleaning Chemicals, Organizing, ability to lift 50lbs+