Las Vegas, NV
Customer Service Management -Team Leadership - CPR
I have previously worked in the Retail and Sales Management field for 13 years. Recent I
have changed my career field to Medical to better serve those in need of help with their health. I
have earned the following:
Certified Medical Assistant in the State of Nevada. Current Certificates in First Aid, CPR, HIPPA
and OSHA Guidelines For Occupational Exposure to Bloodborne Pathogens for:
Engineering and Work Practice Controls, PPE, General Universal Precautions and Housekeeping.
Tech Supervisor & Office Manager
June 2004 to March 2009
Tech Supervisor: Dealt with any and all tech and electronic Questions from phones to radios to Computers and
Hardware. I had a department to keep organized and in order and standard according to store requirements.
Mod: Manager on duty, also in Charge of the store when the store manager was off duty.
Deal with any or all Customer issues.
Requirements were to open store count safe and drawers and make sure everything was set to open, Also
close the store and close all Drawers/count safe and clean b4 leaving store and setting Alarms for the night.
Also setting the ads on weekend for the Sunday sales.
In 2009 I left the retail career to care for family.
July 2000 to July 2002
I started working at the domestics department. Worked on sales floor for 6 months before being promoted to the gift wrapping dept which handles all the cash of the store, and opening and closing the store. I Handled
paperwork in the managers office for time sheets and scheduling. Six months into the position I became the
Assistant Supervisor in the department.
I left Macy*s to finish college.
September 1999 to
July 2000, May 2004
I started out as a cashier, I was Promoted to the customer service desk in lest then 3 months. In between
Overnight Stocking Crew Supervisor
2000 to 2004
I left Toys R Us for a better job opportunity and college
2012 to 2013
Business and Management
2002 to 2004
● Customer Service Back Office and Vault
● Management and Office Packages and Scheduling
● CPR and First Aid Computer Editing and Design
● HIPPA and OSHA Team Leadership and Coaching