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Crystal New

Help Desk Technician

Orlando, FL

-

Work Experience

Help Desk Technician

Bowles Fluidics
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Columbia, MD
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August 2011 to June 2013

Responsibilities 
-Monitor and assign help tickets from help desk system 
-Implement computer and software upgrades 
-Set up and upgrade computer systems 
-CompTIA A+ & CompTIA Network+ Certified 
-Basic knowledge of Active Directory

Assistant Manager / Sales Associate

Tanstand
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Columbia, MD
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February 2010 to August 2011

Responsibilities 
-Assisted store manager with salon duties 
-Trained and worked with employees on sales and goals 
-Supervision of up to 7 associates at a time 
-Responsible for handling and depositing daily cash and receipts 
-Provided knowledgeable customer service to clients in regards to salon products and services 
-Maintained the upkeep of the salon and product inventory

Reimbursement Specialist

Maxim Healthcare
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Columbia, MD
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October 2008 to January 2009

Responsibilities 
-Scheduled and setup flu clinics 
-Processed national flu clinic packets for the North Western Region  
-Prepared Medicare and various other insurance forms for processing and payment 
-Maintained an accurate inventory of all flu packets processed for the 2008 flu season

Lead Sales Associate

Tanstand
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Columbia, MD
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January 2007 to December 2007

Responsibilities 
-Provided professional customer service and support to salon clients 
-Maintained salon product inventory and customer paperwork 
-Trained new employees 
-Took part in staff improvements and motivated them with sales goals

Office Manager

Blades & Brushes
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Columbia, MD
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August 2001 to December 2006

Responsibilities 
-Created employee schedules and maintained employee hours  
-Answered multi-line telephone and provided clients with proper assistance 
-Setup and created new customer contracts 
-Managed customer accounts and company accounts 
-Prepared customer billing statements and processed payments

Assistant Manager

Caribbean Dreams Tanning
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Columbia, MD
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July 2004 to June 2006

Responsibilities 
-Hiring, training, and managing of employees 
-Created employee work schedules and maintained payroll 
-Ordered salon products and kept up salon inventory and product stock 
-Created salon promotions, advertisements and company website 
-Assisted store owner with upkeep of salon  
-Maintained salon product and equipment

Education

Business & Organization

Howard Community College -
Columbia, MD

August 2003 to Present

Diploma

Long Reach High School -
Columbia, MD

August 1999 to May 2003

Certifications

CompTIA A+

March 2012 to Present

CompTIA Network+

November 2012 to Present

Smart Tan Certification

December 2007 to Present

Intro To Dreamweaver

May 2007 to Present

Additional Information

QUALIFICATIONS: 
• Works well without supervision 
• Ability to prioritize and remain focused on the essence of an issue 
• Excellent with customer support services 
• Skilled at learning new concepts quickly while working well under pressure