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Customer Service

Customer Service

Los Angeles, CA


To utilize my experience and skills to further my career with your establishment

Work Experience

Customer Service

People Quest Staffing
Glendale, CA

November 2010 to December 2010

Assisted customers with default prevention application 
• Assisted customer mortgage payments by phone 
• Gave accurate information pertaining to default application status

Customer Service Rep

Regional Tap Service Center
Los Angeles, CA

July 2009 to October 2010

Provided customers accurate and proper pricing for different transit agencies. 
• Printed tap cards for qualifying customers or customer that's lost their tap cards on Fargo printer. 
• Handled high volume of calls throughout the day. 
• Performed clerical assignments, such as copying, faxing and file compilation. 
• Preformed daily data entry. 
• Helped team with quality control, excel spreadsheets, and conducted inventory of tap cards

Customer Service Rep/Shift Lead

Overnight Prints Call Center
Santa Ana, CA

November 2005 to June 2008

Provided customers accurate and proper prices for detailed jobs, over the phone. 
• Accomplished shift lead position and maintained good work production 
• Handled supervisor and managerial calls escalated from other reps. 
• Performed clerical assignments, such as copying and file compilation. 
• Provided superior customer service for all customers.

Customer Service Rep./Receptionist

ITAL Art Design
Rancho Dominguez, CA

May 2005 to September 2005

Answered and transferred calls to corresponding departments. 
• Responsible for all United States Parcel Service incoming ant outgoing mail deliveries during shift. 
• Created fabric samples, swatches, and finishes for all furniture.


Diploma in Anatomy

ICDC College
Los Angeles, CA

January 2012