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Damika Jackson

Residential Customer Service Representative

Lorain, OH

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Secure a full time position with a professional organization which will utilize and enhance my current skills as well as serve to meet the company's corporate goals and objectives.

Work Experience

Residential Customer Service Representative

AmeriGas Propane
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Westlake, OH
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May 2011 to August 2012

Handle heavy incoming/outbound residential customer calls. 
* Maintain new residential customers and existing customer accounts by reviewing and resolving customer issues. 
* Utilize listening skills and assisting residential customers with setting up payment plan options, enrolling customers in pricing program options and meeting customer's needs in order to retain their business. 
* Work closely with Service/Logistics/Operations personnel to schedule service and deliveries.

Interim Sales and Service Representative

AmeriGas Propane
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Westlake, OH
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September 2011 to March 2012

Qualified incoming sales leads and routed calls to sales representative. 
* Received incoming calls for customers who were moving in/moving out of locations with AmeriGas tanks on location. 
* Oversee customer accounts and closed accounts when necessary. 
* Made sales calls to obtain new commercial leads to grow customer base.

Interim Customer Care Lead

AmeriGas Propane
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Westlake, OH
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July 2011 to September 2011

Provided a career-guiding role for the Westlake call center. 
* Provide real time support for Customer Service Agents. 
* Assist with escalated calls. 
* Develop and motivate agents to achieve growth in the department. 
* Ability to work well in a team environment as well as individually. 
* Other duties as assigned.

Commercial Sales and Service

AmeriGas Propane
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Westlake, OH
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June 2008 to May 2011

Maintain new customers and existing customer accounts by resolving customer issues 
* Maintain a professional relationship with commercial accounts. 
* Utilizing my organizational skills to prioritize workflow to efficiently resolve multiple account issues, fuel orders and complaints. 
* Work closely with Service/Logistics/Operations personnel to schedule service and deliveries. 
* Retain customers and grow customer base through referrals. 
* Assist with commercial customer collection activity(s) as needed.

Collections Representative

AmeriGas Propane (Temporary)
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Westlake, OH
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June 2007 to June 2008

Utilize industry standard collection methods, on both inbound and outbound calls, to cure past due accounts 
* Utilize a variety of skip tracing tools to locate and contact delinquent customers 
* Meet departmental monthly performance objectives, including contact rate, calls per hour & dollars collected 
* Identify & resolve unique customer issues contributing to account delinquency and escalate when necessary

Customer Service Representative

Renhill Staffing
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Cleveland, OH
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2007 to 2007

to 2007 
* Received customer credit card and check payments by phone 
* Clarified medical billing discrepancies 
* Liaison between hospital customers and insurance companies 
* Recorded customer data and billing information through data entry 
* Fulfilled customer requests by mailing clarified information

Collector

Rockside Management Group, Inc
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2005 to 2007

Updated and maintained customer records and data. 
* Handled customer past due accounts by promoting payment plans. 
* Recorded and submitted customer concerns and complaints. 
* Utilized Microsoft Office Suite to perform data entry.

Education

Diploma in Medical Assistant

Cleveland Institute of Dental -
Cleveland, OH

nursing

Lorain Community College -
Elyria, OH

Additional Information

Qualifications Interpersonal Skills 
Organizational agility 
Excellent Listener 
Over 5 years of Customer Service Experience 
Problem-Solving 
Proficient in Microsoft Office Suite 
Proficient in SAP (Power User) 
Proactive 
Excellent phone etiquette