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Damika Jackson

Residential Customer Service Representative

Lorain, OH


Secure a full time position with a professional organization which will utilize and enhance my current skills as well as serve to meet the company's corporate goals and objectives.

Work Experience

Residential Customer Service Representative

AmeriGas Propane
Westlake, OH

May 2011 to August 2012

Handle heavy incoming/outbound residential customer calls. 
* Maintain new residential customers and existing customer accounts by reviewing and resolving customer issues. 
* Utilize listening skills and assisting residential customers with setting up payment plan options, enrolling customers in pricing program options and meeting customer's needs in order to retain their business. 
* Work closely with Service/Logistics/Operations personnel to schedule service and deliveries.

Interim Sales and Service Representative

AmeriGas Propane
Westlake, OH

September 2011 to March 2012

Qualified incoming sales leads and routed calls to sales representative. 
* Received incoming calls for customers who were moving in/moving out of locations with AmeriGas tanks on location. 
* Oversee customer accounts and closed accounts when necessary. 
* Made sales calls to obtain new commercial leads to grow customer base.

Interim Customer Care Lead

AmeriGas Propane
Westlake, OH

July 2011 to September 2011

Provided a career-guiding role for the Westlake call center. 
* Provide real time support for Customer Service Agents. 
* Assist with escalated calls. 
* Develop and motivate agents to achieve growth in the department. 
* Ability to work well in a team environment as well as individually. 
* Other duties as assigned.

Commercial Sales and Service

AmeriGas Propane
Westlake, OH

June 2008 to May 2011

Maintain new customers and existing customer accounts by resolving customer issues 
* Maintain a professional relationship with commercial accounts. 
* Utilizing my organizational skills to prioritize workflow to efficiently resolve multiple account issues, fuel orders and complaints. 
* Work closely with Service/Logistics/Operations personnel to schedule service and deliveries. 
* Retain customers and grow customer base through referrals. 
* Assist with commercial customer collection activity(s) as needed.

Collections Representative

AmeriGas Propane (Temporary)
Westlake, OH

June 2007 to June 2008

Utilize industry standard collection methods, on both inbound and outbound calls, to cure past due accounts 
* Utilize a variety of skip tracing tools to locate and contact delinquent customers 
* Meet departmental monthly performance objectives, including contact rate, calls per hour & dollars collected 
* Identify & resolve unique customer issues contributing to account delinquency and escalate when necessary

Customer Service Representative

Renhill Staffing
Cleveland, OH

2007 to 2007

to 2007 
* Received customer credit card and check payments by phone 
* Clarified medical billing discrepancies 
* Liaison between hospital customers and insurance companies 
* Recorded customer data and billing information through data entry 
* Fulfilled customer requests by mailing clarified information


Rockside Management Group, Inc

2005 to 2007

Updated and maintained customer records and data. 
* Handled customer past due accounts by promoting payment plans. 
* Recorded and submitted customer concerns and complaints. 
* Utilized Microsoft Office Suite to perform data entry.


Diploma in Medical Assistant

Cleveland Institute of Dental -
Cleveland, OH


Lorain Community College -
Elyria, OH

Additional Information

Qualifications Interpersonal Skills 
Organizational agility 
Excellent Listener 
Over 5 years of Customer Service Experience 
Proficient in Microsoft Office Suite 
Proficient in SAP (Power User) 
Excellent phone etiquette