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Damika Jackson

Income Maintenance Worker - Lorain County Job and Family Services

Lorain, OH

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Secure a full time position with a professional organization which will utilize and enhance my current skills as well as serve to meet the company's corporate goals and objectives.

Work Experience

Income Maintenance Worker

Lorain County Job and Family Services
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Elyria, OH
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November 2012 to Present

Manage over 200 clients and their cases with full responsibility for all decisions 
* Conduct client interview to inform and determine entitlement and /or eligibility for programs 
* Interpret rules and regulations based on income, resources and personal needs of the individual/family 
* Prepare all paperwork and follow up as required; generate reports 
* Process applications: Medical, Food, Cash assistance 
* Network with various community agencies, employers, ect. To verify clients data and/or make referrals for social services

Residential Customer Service Representative

AmeriGas Propane
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Westlake, OH
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May 2011 to August 2012

Maintain new residential customers and existing customer accounts by reviewing and resolving customer issues. 
* Utilize listening skills and assisting residential customers with setting up payment plan options, enrolling customers in pricing program options and meeting customer's needs in order to retain their business. 
* Work closely with Service/Logistics/Operations personnel to schedule service and deliveries.

Interim Customer Care Lead

AmeriGas Propane
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Westlake, OH
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July 2011 to September 2011

Provided a career-guiding role for the Westlake call center. 
* Provide real time support for Customer Service Agents. 
* Assist with escalated calls. 
* Develop and motivate agents to achieve growth in the department. 
* Ability to work well in a team environment as well as individually.

Commercial Sales and Service

AmeriGas Propane
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Westlake, OH
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June 2008 to May 2011

Maintain a professional relationship with commercial accounts. 
* Utilizing my organizational skills to prioritize workflow to efficiently resolve multiple account issues, fuel orders and complaints. 
* Work closely with Service/Logistics/Operations personnel to schedule service and deliveries. 
* Made sales calls to obtain new commercial leads to grow customer base

Education

Diploma in Medical Assistant

Cleveland Institute of Dental -
Cleveland, OH

nursing

Lorain Community College -
Elyria, OH

Additional Information

Qualifications Interpersonal Skills 
Effective communication skills, both written and oral 
Over 5 years of Customer Service Experience 
Adapt easily to new ideas, concepts and responsibilities 
Proficient in Microsoft Office Suite, word, windows 
Ability to prioritize duties and respond quickly in a changing environment