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Darlene Broyles

Software Specialist III

Suwanee, GA

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Last position was working as a Software Specialist III over the medical system located at Landstuhl Army Hospital in Germany, serving the European theater. I have 26 years of computer experience, including software design, programming and implementation and troubleshooting. I have also served as a system manager for VAX and PDP systems.

Work Experience

Software Specialist III

SAIC
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October 1998 to September 2006

In my current job, in the area of system maintenance and management, I perform the following 
Install and troubleshoot all software systems which comprise the Composite Health Care System( CHCS I and CHCS II): VMS, DCL, HSJ and CPU firmware, CHCS Utilities, DSM, Multinet, and the CHCS application modules. Tracks and resolves software issues associated with a 3-node DEC AXP 8400 platform. Isolates and resolves incompatibilities between CHCS software, firmware and communication protocols. Installs and supports all software related to the following CHCS interfaces: UCAPERS, MEPRS, DBSS, MHCMIS, ADS, ENCODER-GROUPER, DEERS, PHR BAKER CELLS AND DII LAB INTERFACE MODULES and over 35 Lab instrument interface driverTracks and resolves daily DSM errors recorded in the CHCS software error log. Implements critical temporary DSM fixes when requested by key customers. Performs orderly system shutdowns, as needed to prepare for software upgrades or protection from environmental hazards. Identifies and documents installation abnormalities for presentation to internal CHCS software engineers, customers and/or software vendors. Diagnoses and resolves performance, software or interface deficiencies. 
Tracks and resolves performance abnormalities in CHCS application systems, CHCS utilities and HL7 (Health League 7) interface messaging scripts. 
Analyzes disk growth and devises plans for accommodating areas of rapid growth, performs failover procedures to balance system workloads and maximize system availability, and implements system parameter changes to optimize response times. Acts as a consultant for customers when filing official requests for changes to the CHCS software. Assists the CHCS Database Manager and key customers in tailoring CHCS software to meet DOD (Department of Defense) and local MTF (Military Treatment Facility) requirements. Provides technical advice to MTF officials in the development of official MTF procedures regarding the care and use of the CHCS system. Develops non-standard ad-hoc reports as requested by MTF management and provides technical support to other ad hoc developers. Implements security measures at a technical level to protect the integrity of local CHCS data, with special emphasis on the securing CHCS data being transferred to other locations throughout the world. Develops and implements standard operating procedures to support secure access to CHCS for 5,279 MTF users at over 77 remote MTFs in central Europe. 
Tracks and Purging of the error trap, operator log file on all nodes, VMS system log files on all nodes, backup log files, troubleshooting to isolate problems with the system and maintain the security and integrity of the system. I maintain system UAF file, monitor error trap. In addition I maintain the software inventory for a 3 node cluster, monitor/maintain/troubleshoot SY_ETU, provide solutions to user problems, request QF's. Monitor status of SIRs/SCRs, perform shutdown/startup for downtime (both scheduled and unscheduled). I also serve as the software liaison with CHCS operations team and the CHCS hardware team, key interface between TMSSC and the site and also between PSC and the site. . I manage the Training Databases which is comprised of 8 different environments. This includes loading software and troubleshooting problems. I am also responsible for APCOTS software. This includes troubleshooting the transmissions between COPATH and CHCS or any other problems in COPATH.

Senior Computer Engineer

Westinghouse Savannah River Site
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Aiken, SC
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April 1989 to June 1997

System Manager for seven classified Virtual Address Extension (VAX) systems at this Nuclear Defense plant for the Department of Energy. Responsibilities included the configuration management of the systems, administer user accounts and support, maintain the security and integrity of the systems, performed daily backups to tape, installing new hardware and software, upgrading existing software, troubleshooting to isolate problems with the systems, daily interface with the customers, and the testing of software applications and support to the programmers. Member of a four-man team that designed, 
programmed and implemented a Consolidated Assessment System database for Savannah River Site. This was a client server application using Windows 95 as the operating system and Visual FoxPro as the programming tool. This database was designed to keep track of all the assessments, criteria for the assessments and qualifications of employees performing the assessments that are needed for the Department of Energy. User support was provided to several hundred employees to include four servers with PC's in ten different areas of a 300 square mile radius.

Computer Specialist

E.I. DuPont Savannah River Plant
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Aiken, SC
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April 1984 to April 1989

Member of a two man team that designed, programmed and implemented a personnel system for a department of over 1000 personnel, an inventory system of over one million dollars of U.S. Government property, and training database of these 1000+ employees. The software used was Cortex Corvision that was VAX system based. Provided user support on an ongoing daily basis and database administration support for this application to insure the integrity of the data. System Manager for the Virtual Address Extension (VAX) system that was dedicated to the Computer Department personnel system at this Nuclear Defense plant for the Department of Energy. Responsibilities included the configuration management of the systems, administer user accounts and support, maintain the security and integrity of the systems, performed daily backups to tape, installing new hardware and software, upgrading existing software, troubleshooting to isolate problems with the systems, daily interface and support to the customers and testing of software applications and support to the programmers. System Manger for Savannah River Plant Medical Computer which was responsible for the data of over 30,000 site employees. A PDP 11/24 was used as the server with medical equipment interfaced to it. The medical equipment was located in 5 medical facilities located throughout the site. Responsibilities included the configuration management of the systems, administer support to the medical technicians, maintain the security and integrity of the systems, performed daily backups to tape, installing new hardware and software, upgrading existing software, troubleshooting to isolate problems with the system, and daily interface with the customers.

Computer Repair Technician

E.I. DuPont Savannah River Plan
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August 1979 to April 1984

Repaired Personal Computers and computer peripherals for this site, which were at this time approximately 12,000 people.

Additional Information

COMPUTER PROFICIENCY: 
Hardware: PDPs, VAX, AXP, IBM Compatible PCs 
Software: RSX, VMS, FORTRAN, Cortex Corvision, 4th Dimension, Visual FoxPro, Visual Basic, REMEDY,MUMPS, and an array of PC software 
 
MISCELLANEOUS: 
Westinghouse Presidents Award 
Westinghouse Safety Award 
Wastinghouse Achievement in Excellence 
1998 SAIC Achievement Award 
Commanders Coin for Excellence presented by European Commanding General 
U.S. Army Europe Regional Medical Command Scroll of Appreciation 
Department of the Army Certificate of Achievement Award 
Certified Employee Owner (C.E.O.)