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Deborah A

Customer Service Representative

Richardson, TX

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Work Experience

Customer Service Representative

Comdata Corporation
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Irving, TX
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2004 to 2010

- Irving, Texas 2004-2010 
Enables numerous of transactions for various persons and companies through computer networks 
 
Customer Service Representative 
In a call center help desk environment assist customers in ordering assistance, placement, and issuances of transportation permits as needed for legal travel within the US and Canada. 
 
• Implemented a security system which reduced fraud by 70% 
• Created a system that decreased errors by 10% 
• Ability to multitask and meet department deadlines

Group Master Representative

Blue Cross and Blue Shield of Texas, Inc
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1991 to 2004

• Execute accurate key data entry (10,000+ strokes with 98% accuracy) 
• Communicate status to my department to help prioritize work flow 
• Granted authority to resolve issues on a temporary basis awaiting final approval 
• Meet department deadlines on a daily basis with 98% accuracy

Blue Cross and Blue Shield of Texas, Inc
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Richardson, TX
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1988 to 2004

Provide financially sound health care coverage to as many Texans as possible.

File Clerk

Blue Cross and Blue Shield of Texas, Inc
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1988 to 1991

• Created numerical filing system that reduced turn around time by 50% 
• Maintain files current for 6 months and submit to archives for storage 
 
TECHNICAL QUALIFICATIONS 
Comdata Overweight/Oversized Agent Certified 
Comdata Trip/Fuel Agent Certified

Education

Northern Virginia Community College

Diploma

Lake Braddock Secondary School -
Burke, VA