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Demetra Shelton

Change Control Manager - Google


To work for a structured organization to utilize my management experience and technical expertise.

Work Experience

Change Control Manager

Cambridge, MA

May 2008 to Present

Monitor and enforce compliance with change standards and processes 
• Recommend updates and improvements to existing policy, processes, standards, tools, methodologies, and metrics as necessary 
• Educate all departments in the importance and purpose of change management as well as the use of its tools and procedures 
• Prepare statistics reports regularly; Evaluate and respond to trends 
• Oversaw the daily responsibilities of Change Analysts

Change Analyst


January 2007 to May 2008

Evaluate pending change requests; assessing the impact and risk of each change 
• Coordinate changes among multiple parties to ensure effective, successful change 
• Notify vendors/partners/customers of approved changes 

Linux Support Engineer


January 2005 to January 2007

Supporting all Linux server, desktops and laptops through O/S installs, upgrades, and repairs 
• Performing all Linux account maintenance including: account creation, deletion, and password policy enforcement 
• Assisting Operations staff with building and deploying servers for hosting purposes

Operations Engineer


May 2004 to January 2005

Monitor and troubleshoot remote servers and applications 
• Assist with crisis response procedures, including coordination of bridge calls, submission of the appropriate notifications to ITA management and customers 
• Assist ITA engineers during maintenance windows

Network Operation Center Controller

Woburn, MA

December 2000 to November 2003

Monitor, maintain, and trouble shoot optical circuits as well as all network elements 
• Work with other telecommunication vendors in diagnosing and repairing optical circuits 
• Coordinate with field techs on repair and maintenance issues


Project Management

Boston University BUCEC -
Waltham, MA

2002 to 2011

Additional Information

and Certifications 
• Ability to provision and troubleshoot circuits for delivery of T1-Frame Relay